Join our team and take part in a key mission: delivering high-quality IT support to our clients across various sites. Your service-oriented mindset and technical skills will help ensure continuity of operations and contribute daily to client satisfaction.
Main responsibilities:
* Provide on-site (multiple locations) and remote user support
* Install and configure basic IT hardware
* Adapt to each client's specific processes
* Contribute to and maintain the internal knowledge base
* Participate in various user environment-related projects
Expected technical skills:
* Workstation administration (installation, software deployment, security, access management)
* Basic knowledge of Windows services (AD, GPO, DHCP, DNS)
* Microsoft 365 environment management
* Basic network knowledge
* Use of ticketing tools
* Familiarity with ITIL (certification is a plus)
Profile needed:
* CFC in IT (or equivalent qualification)
* Proven experience in IT support within a multi-client environment (minimum 2 years)
* Excellent command of French (spoken and written) and a minimum B2 level in English
* Valid driver's license (frequent travel in French-speaking Switzerland)
* Residence in Switzerland (Swiss citizenship or valid B/C work permit)
* Strong customer service and communication skills
* Autonomy, team spirit, and flexibility (in terms of schedule and locations)