Location & Working Conditions
Zürich (5 days / week on-site 100%)
Reports to
Founder (Visionary)
About the Role
We’re looking for an Operations Manager & Executive Support who loves variety, solves problems fast, and keeps a growing consultancy running smoothly day-to-day. This role is perfect for someone with agency/consulting experience who enjoys responsibility, structure, and making everything just work. This is an evolving role—every month can look slightly different. The list below reflects what’s important right now.
About AG
We are a digital consultancy based in Zurich with a global team of 50 specialists and our clients range from innovative startups to large global brands.
We build modern websites, digital products and help our clients grow with smart creative strategies.
We deliver first‑class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence we lead, embrace challenges, and shape progress together.
Your Responsibilities (Operations Manager)
* Daily Business Operations & Admin
* Handle small client issues and support client emergencies
* Keep day‑to‑day operations smooth and efficient
* Prepare offers and review proposals for quality
* Approve smaller payments and keep internal processes clean
* Prepare and coordinate audits and non‑standard queries (e.g. tax, social security, etc.)
People & Team
* Handle team requests (special cases, perks, questions)
* Support small recruitment decisions
* Help maintain a positive team environment
* Organise anniversaries, gifts and personal celebrations
* Hyping the team and spreading our culture on every possible occasion
Client Enquiries & Onboarding
* Monitor incoming enquiries
* Follow up on new leads to ensure they are assigned to the right person internally and actioned immediately
* Support and coordinate the client onboarding journey
* Ensure every new client starts with clarity and confidence
Office Management (Zürich)
* Ensure the office runs smoothly, always stocked, organised and functional
* Order supplies and manage vendor relationships
* Oversee logistics, maintenance and office improvements
* Manage subletting of rooms and handle related coordination
* Create an environment people enjoy coming to
Events & Culture
* Organise regular aperos at our office
* Organise bigger Growth Club public events
* Organise off‑sites, internal workshops and team events
* Coordinate logistics, bookings and planning
* Strengthen company culture through well‑run experiences
Social Media & Website Support
* Keep the website updated (content, basic edits, small changes)
* Support our social media presence with posts, updates and consistency
* Coordinate with the Founder and team on content when needed
Cross‑Functional Collaboration
* Head of Delivery – deadlines, margins, operations
* Head of Client Relations – client satisfaction
* Technical advisors – quality & innovation
* Founder – focus, priorities, clarity
Your Responsibilities (Executive Support)
Founder Support & Priority Management
* Manage, prioritise and protect the Founder's calendar
* Proactively block focus time and remove low‑value commitments
* Prepare the Founder for key meetings
* Follow up on action items with internal and external teams
* Coordinate travel events and logistics
* Keep an overview of all active initiatives and ensure nothing slips
Internal & External Communication
* Draft and send emails, Slack & Linear messages on behalf of the Founder
* Handle inbound requests and filter out noise
* Maintain relationship touchpoints with team and clients
* Prepare meeting summaries and ensure follow‑up happens
Decision Support
* Pre‑read documents and synthesise key points
* Flag risks, issues and decisions that need attention
* Do quick research or analysis for the Founder when needed
Document & Information Management
* Organise documents, contracts and key company information
* Maintain shared folders, templates and knowledge bases
* Prepare slides, summaries and short reports
Meeting & Workflow Management
* Manage weekly/monthly rhythms and internal check‑ins
* Track decisions and keep team members accountable
Personal Productivity Support
* Manage personal admin that indirectly affects work (basic scheduling, reminders, logistics)
* Help remove friction from daily routines so focus stays high
You’re a Fit If You Are
* A sharp problem‑solver
* Comfortable juggling many small tasks without losing quality
* Strong communicator who keeps teams aligned and can challenge, support and prioritise
* Someone who enjoys structure, responsibility and impact
* Comfortable owning operational decisions
* Ability to perform even with limited information and guidance
* Experienced in service business (8 years mid‑level)
* Digitally savvy and understanding of the digital domain (i.e. web development, digital marketing)
* A proactive attitude, attention to detail and a drive to grow professionally
* Experienced in Swiss business environment incl. regulations and obligations of a Swiss AG
* Mother tongue DE, fluent in CH‑DE and EN
Why This Role Exists
Our Founder currently handles too much – Sales, Strategy, Growth, People, Operations, Finance and more. You become the operational engine that frees him to focus on the highest‑leverage work.
In short: free Luke to focus only on Strategy & Growth.
What You Get
* Work closely with the Founder as the operational right hand
* Ownership, responsibility and autonomy
* A fast‑moving environment with high growth ambitions
* A key role shaping a growing consultancy
* Growth opportunity to learn new digital skills
* Based in our beautiful office in Seefeld, Zurich.
* International multidisciplinary team that values learning, improvement and collaboration.
* 25 days holiday allowance for full‑time employees plus public holidays off.
* Personal growth opportunities.
* Fair compensation and profit participation scheme.
How to Apply
Apply directly via our website. Send us your CV and a 13‑minute intro video in German (we recommend Loom or YouTube) where you explain what attracted you to this role and why we should hire you.
Applications without the intro video will not be considered.
Make sure you follow these steps as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore we will only consider applicants who really want the role.
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