Customer Support Associate Role
This part-time role involves delivering exceptional customer support, bridging AI-powered tools with a human touch. As a key member of our community team, you will resolve user issues via chat and email with empathy and clarity.
* Your primary goal is to provide warm, effective support that ensures every interaction builds trust, solves problems, and drives community satisfaction.
* You will partner with our AI assistant to deliver fast, accurate help while stepping in when things get nuanced.
* Spot trends and user pain points, and help shape user experience and process improvements.
* Support community well-being by handling reports and disputes with fairness and care.
* Be part of our next chapter and shape how AI and human support come together to make secondhand feel even more personal, fast, and inspiring.
This role is ideal for someone looking for flexible, part-time work – whether you're a student balancing studies, a parent managing family life, or anyone seeking a 20-40% work rate that adapts to your schedule.
You'll typically work 1 to 3 hours a day. Our busiest support days are Monday to Wednesday and Saturday, so availability on those days is especially valuable.
Requirements
* Fluent in English with German or French as a bonus
* A clear communicator with a kind, patient approach – even under pressure
* Comfortable with tech and curious about AI, sustainability, and secondhand culture
* A self-starter who thrives in flexible, remote environments
* Experience in support, moderation, or fast-paced environments is a plus – but we value mindset over resumes
Benefits
* Real impact – you'll play a key role in shaping how we support and grow our community
* Work/life balance – we work smart and stay flexible
* Career growth – we grow the company and your career with feedback and development plans
* Work with AI tools – be part of this revolution without losing the human heart of what we do
* A passionate team – be part of a purpose-driven startup reshaping shopping in Switzerland
* Transparency – it's one of our core values
* An ambitious and kind culture