We are looking for a structured, detail-oriented, and collaborative Clinical Quality, Process & Medical Procurement Specialist to join our team at The Kusnacht Practice AG, reporting directly to the Director of Clinical Operations, Quality and Compliance. In this role, you will support the maintenance and continuous improvement of our clinical quality management systems and operational processes, ensuring compliance with Swiss healthcare regulations while contributing to a culture of excellence, safety, and accountability across our medical teams. This is an on-site position, based in Zollikon, ZH.
Your Responsibilities
Support on maintenance and continuous improvement of the Quality Management System (QMS) at The Kusnacht Practice in compliance with Swiss healthcare regulations and licensing requirements
Conduct and document internal audits and self-inspections to ensure ongoing quality assurance
Support the implementation of legal and regulatory standards, including cantonal and federal health regulations
Coordinate and administratively manage the CIRS Critical Incident Reporting System process, including tracking, follow up and documentation, and provide organisational and coordination support to the Continuous Improvement and Innovation Committee, without clinical or content leadership responsibility
Monitor and improve the quality of medical documentation, ensuring accuracy, completeness and compliance with internal and regulatory standards
Prepare and manage inspection-related documentation for health authorities
Drive process optimisation across clinical, nursing, and administrative functions
Manage and continuously improve the internal document management and filing system, including the SOP repository, version control and structured archiving, ensuring alignment with QMS requirements and overall process governance
Maintain and update clinical workflows to reflect best practice and compliance standards.
Oversee the procurement of medical materials and equipment, ensuring compliance with Swissmedic and internal standards
Provide training and guidance to internal teams on QMS, process adherence, and compliance topics
Contribute to the company’s digital transformation by promoting efficient, compliant use of digital tools and systems
You are/have
Degree in Nursing, Health Sciences, or a related medical field
Several years of experience in clinical quality management, process optimisation, or medical operations
Experience with internal audits, self-inspections, and document control in healthcare settings
Strong grasp of medical documentation standards and data integrity
Structured, detail-oriented, and independent working style
Excellent communication and collaboration abilities across multidisciplinary teams
Proficiency in English (C1/C2); advanced German skills are an asset
Skilled in MS Office and digital workflow tools
Genuine commitment to client care and continuous improvement
Eligible to work in Switzerland
What we offer
This role provides a unique opportunity to be part of an international, high-end environment where service excellence and professionalism are at the heart of everything we do. You will work alongside a motivated and supportive team, benefit from a thorough induction, and be part of a collaborative and respectful workplace culture. We value openness, trust, and shared commitment, and offer you the chance to make a meaningful impact in a company with a clear mission: helping people achieve lasting change.
Contact Information
If you are inspired by our vision and would like to contribute to a world-class standard of care, we would be delighted to receive your application in English, including your CV, letter of motivation, salary expectations, and earliest possible start date.
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