Overview
All Job Posting Locations: Allschwil, Switzerland
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function
R&D Operations
Job Sub Function
Clinical Trial Project Management
Job Category
Professional
Job Description
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
* Allschwil - Switzerland - Requisition Number: R-064103
* Beerse - Belgium, Airton - Ireland - Requisition Number: R-064098
* High Wycombe – United Kingdom - Requisition Number: R-063977
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Johnson & Johnson is currently seeking a Manager, Patient & Site Engagement to join our team to be located in any of the above mentioned locations.
The Manager, Patient & Site Engagement (PSE) is responsible for executing programmatic recruitment, retention, and engagement strategies that ensure diverse participation in clinical trials. This role will develop and execute program- and trial-level PSE strategies, including site engagement, DEICT, and advocacy, in alignment with all applicable compliance policies and procedures. The manager will collaborate with local, site-facing roles, and partners in the Innovation & Advocacy teams within Global Development to shape fit-for-purpose strategies and tactics while gathering insights to inform and optimize these strategies.
Principal Responsibilities
* Develop and execute program- and trial-level PSE strategies, including site engagement, DEICT, and advocacy, ensuring alignment with compliance policies and procedures.
* Gather local insights to inform and optimize the development of global program- and trial-level PSE strategies.
* Collaborate with site-facing roles and external stakeholders to gather insights that inform tailored strategies for patient engagement and diversity.
* Continually evaluate and optimize PSE strategies and tactics to enhance effectiveness and adaptability.
* Identify and own Key Performance Indicators (KPIs) and conduct Return on Investment (ROI) analyses to evaluate the effectiveness of strategies and tactics across programs and trials.
* Manage program- and study-specific vendor activities to support recruitment and engagement initiatives.
* Drive innovative strategies and novel tactics to build and maintain enduring relationships with sites and patient representative groups (e.g., Patient Advocacy Groups).
* Create site-facing materials, train teams, and develop dashboards to track the progress of DICT initiatives and recruitment efforts.
* Manage recruitment timelines to meet local submission processes while maintaining documentation of recruitment development and quality standards.
* Support benchmarking and best practice sharing across clinical teams and external partners, ensuring alignment with industry standards and regulatory requirements.
* Mentor and support the onboarding of new team members, fostering employee engagement, inclusion, and adherence to Credo Behaviors.
Principal Relationships
* Internal: DAS Leaders, Clinical Delivery Leaders, Clinical Trial Leaders, Clinical Trial Managers, Country Heads, Study Responsible Physicians, Study Clinical Scientists, and representatives from Commercial, Procurement, IT, Legal, Regulatory, and HCC.
* External: Investigational sites and Investigators, Patient Advocacy groups, and foundations.
Education And Experience Requirements
* Required Minimum Education: University/college degree in a scientific or business discipline; preferred areas of study include Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy).
* Required Years of Related Experience: Minimum of 6 years in Pharmaceutical, Healthcare, or related industries, with a focus on patient engagement, recruitment, and diversity initiatives.
Required Knowledge, Skills, And Abilities
* Strong clinical research operational knowledge and experience across multiple study phases (Phase I-IV) and understanding of GCP.
* Proficiency in analysis, strategy development and execution, customer and market knowledge, and digital marketing strategy.
* Experience in creating new or improved customer experiences, particularly for underrepresented populations.
* Ability to work effectively in a heavily matrixed organization, leading and influencing without direct authority.
* Strong analytical skills, structured thinking, and the ability to set priorities based on business analysis and customer research.
* Exceptional communication, presentation, and networking skills, with the ability to connect across a global organization.
* Comfort with ambiguity and the ability to shape direction in new areas with limited guidance.
Other
* Percentage Traveled: Travel up to 20% of the time, defined by business needs.
* Preferred Related Industry Experience: Pharmaceutical, Biopharmaceutical, Biotechnology, Healthcare, Consultancy, Marketing, and experience in clinical operations or drug development.
Required Skills
* Budgeting
* Clinical Trial Designs
* Clinical Trials
* Compliance Management
* Consulting
* Contract Management
* Execution Focus
* Fact-Based Decision Making
* Give Feedback
* Industry Analysis
* Laboratory Operations
* Organizing
* Process Improvements
* Project Integration Management
* Research and Development
* Research Ethics
* Technical Credibility
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