We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Description: Job Objective
The Senior Manager of Education is responsible for the tactical execution and operational management of SDFM’s education portfolio. This role supports the Director of Education and Certification in delivering high-impact, high-volume educational programming that drives member value, customer engagement, and revenue growth. The Senior Manager will lead the planning, coordination, and delivery of both virtual and in-person events, ensuring alignment with SDFM’s mission to advance national security through financial management excellence
Main Responsibilities
Program Execution & Event Management
Plan and execute a robust calendar of educational events, including webinars, workshops, and regional trainings
Manage speaker coordination, session logistics, and post-event evaluations to ensure quality and consistency.
Collaborate with the Events and Marketing teams to ensure seamless delivery and promotion of programs
Audience Engagement & Growth
Develop strategies to increase participation across member segments and targeted customer groups.
Leverage chapter infrastructure and volunteer networks to expand reach and localize offerings
Monitor participation trends and feedback to continuously improve program design and delivery.
Operational Support
Maintain accurate program records in Altai AMS and Path LMS, ensuring data integrity and reporting accuracy
Coordinate with the Education Coordinator to manage registration, CPE tracking, and learner communications.
Support the Director in preparing reports, dashboards, and presentations for internal and board use.
All other duties as assigned
Job Requirements
Bachelor’s degree in Education, Public Administration, or related field.
Minimum 5 years of experience in adult education, event planning, or association management.
Proven track record of managing high-volume educational programs with measurable outcomes.
Experience working with military, government, or regulated sectors preferred.
Preferred
Association management experience
Experience running large scale attendee events
Experience overseeing an online education events
Professional and Leadership Competencies
Strong project management and organizational skills.
Excellent communication and interpersonal abilities.
Ability to work collaboratively across departments and with external stakeholders.
Customer service orientation with a focus on member value and satisfaction.
Altai AMS: Proficient in managing member records, event registration, and reporting
Path LMS: Skilled in course setup, learner tracking, and content updates.
Zoom & Smartsheet: For virtual delivery and project coordination
Microsoft Teams & SharePoint: For internal collaboration and file management.
EventPower (preferred): Familiarity with abstract management and event logistics
AI Tools: Comfort with leveraging AI for content development and exam item generation
Additional Requirements
Travel up to 20%
Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
401K
Medical, Dental, Vision and Supplementary Insurances
Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
Employer-paid Mental Health Benefit
Pet Discount Program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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