Sr. manager change mgmt. & training

Position Summary

Senior Manager, Change Management & Training

Locations: Raynham, MA, United States; West Chester, PA, United States; Raritan, NJ, United States; Zuchwil, Switzerland; Ringaskiddy, Cork, Ireland.

This role sits within the Supply Chain Services capability and supports the Global Supply Chain with a focus on Supply Chain & Operations systems, leading and implementing business adoption activities for ERP and other SC&O platform implementations.

Key Responsibilities

Develop and implement end-to-end change management plans for ERP and supply chain system implementations, upgrades, and process redesigns.

Conduct organization readiness assessments and change impact analyses to identify risks, gaps, and mitigation strategies.

Ensure the Program Management Organization (PMO) is aligned, fully aware of resource needs, coordinated deliverables, and areas of risk and/or concern.

Design stakeholder engagement frameworks, identify key stakeholders, and drive engagement and alignment across key discussions and decisions.

Collaborate with process leads, business owners and subject matter experts to identify major changes across People, Process, and Technology.

Integrate Change Impact Mitigations into project governance and communicate appropriately to impacted partner groups.

Develop and implement a comprehensive business readiness and cutover plan enabling impacted functions to migrate onto the new platform (e.g., transactional data clean‑up, re‑labeling, physical inventory counts).

Provide proactive, concise, and pertinent communications to key groups and impacted users regarding project execution, business transformations, change impacts, and program awareness.

Gauge the organizational pulse through dialogues, surveys, and other means to better understand perspectives and opportunities.

Partner with leaders, process leads, and business SMEs to understand end‑user audiences, needs, and changes, designing and delivering curriculum and training.

Track training effectiveness and performance to drive continuous improvement.

Collaborate with global supply chain experts to design, develop, maintain, and improve global business processes and integration points.

Deliver project goals on time and within budget, partnering with program leads to establish coordinated project plans/schedules/results, especially around execution of business simulation and validation/readiness.

Qualifications

Education: Bachelor’s degree required in Business, Supply Chain, Operations, Information Systems, Organizational Change, or related field. Master’s degree (MBA, Organizational Development, Change Management, or similar) preferred.

Experience:

• 5+ years of progressive experience in change management, training, or transformation roles supporting enterprise initiatives.
• Proven experience leading global change and training efforts for enterprise systems such as ERP, planning, logistics, or supply chain platforms.
• At least 5 years in leadership roles within Operations, Supply Chain, or large transformation programs.
• 3+ years of organizational change management, communications, training, or business adoption leadership within a large transformation program or business unit.
• Proficiency in change management frameworks (Prosci/ADKAR, Kotter 8‑step, or equivalent).
• Deep understanding of Medical Devices Supply Chain and experience designing, developing, implementing, and leading operational technological processes within a global organization.
• Experience managing project timelines and achievements in complex business environments.
• Experience with managing external vendors and consulting partners.

Skills:

• Excellent interpersonal and negotiating skills, ability to influence and collaborate to achieve results.
• People management and development experience.
• Strong customer focus (internal and external), including partner development and management.
• Ability to lead and govern cross‑functional decision‑making bodies.
• Knowledge of deploying standardized work processes, tools, and templates.
• Exceptional business and digital competence, including ERP expertise.
• Experience with multi‑ERP/system environments and continuous improvement.
• Experience supporting large‑scale digital or systems transformations in regulated or matrixed organizations.
• Familiarity with learning technologies, digital adoption tools, and blended learning models.

Preferred certifications: PMP, APICS, Lean/Six Sigma, ACMP, or comparable change/training certifications (including Prosci certification).

Languages: English required; additional languages preferred in this global role.

Travel: Up to 20–30% global travel may be required.

Additional Information

Following the completion of the planned separation of DePuy Synthes from Johnson & Johnson, if you are selected for this position you will become an employee of DePuy Synthes governed by its employment processes, programs, policies, and benefit plans.

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an inclusive interview process. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers for external applicants or AskGS for internal employees.