Intraday Coordinator 80-100% page is loaded## Intraday Coordinator 80-100%remote type: Standard Hybrid Modellocations: Zurich (Headquarter)time type: Full timeposted on: Posted Todayjob requisition id: REQ\_30035861**YOUR CHALLENGE:*** Real-Time Monitoring & Queue Management* Agent Performance & Skill Management* Stakeholder Liaison & Coordination* Data Analysis & KPI Review* Time & Attendance Tracking**YOUR SKILLS:*** Previous experience in real-time monitoring, workforce management, or call center coordination (preferably in a telecommunications environment) for at least 2 years* Strong analytical skills with the ability to interpret performance data quickly and Excellent communication and coordination skills across multiple stakeholders* Proficient in workforce management and real-time monitoring tools and Ability to work under pressure and make rapid operational decisions* Understanding of call center metrics (AHT, SL, ASA, shrinkage, occupancy, adherence)* Familiarity with agent skill-based routing and multi-queue environments* Flexible, detail-oriented, proactive and strong organizational and multitasking abilities* Must have Language Skills: Fluent in German and English (international Team, Peers and Stakeholders)At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.**#ChallengersWanted**Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.#LI-KD1Sunrise aims to connect people, champion innovation and accelerate digital life. With roughly 2,600 employees (FTE) from around 80 countries, we’re a unique combination of entrepreneurial spirit and high-profile company. As an employer of choice, we offer equal opportunities to a diverse workforce, boosting engagement and performance through future-oriented ways of working.
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