Job Title: Technical Customer Service Representative
About the Role:
As a technical customer service representative, you will be responsible for providing exceptional support to our customers through phone and email communications.
* Troubleshoot multimedia infrastructures (VDSL, COAX, or FTTH)
* Provide level 1 and 2 support and troubleshooting for Internet services, VoIP, TV Box, and Mobile
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Required Skills and Qualifications:
We are looking for individuals with a strong interest in entertainment electronics and ease of use. The ideal candidate should have:
* A technical degree or equivalent qualification
* Mastery of networks (IP routers NAS remote access etc.) and consumer electronics equipment
* Excellent listening skills sense of service customer-oriented approach
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What We Offer:
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