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Overview
Cognizant is hiring a Client Relationship Manager – Associate Director to be an integral part of the continued rapid growth of its Swiss Insurance Unit, expanding the global service portfolio from Consulting, Technology and Outsourcing services for large accounts in Switzerland. Reporting directly to the Insurance Client Partner and based in Zurich, this opportunity features a hybrid work model that enables flexibility and offers significant opportunities for professional development and advancement within Cognizant’s Sales Leadership Team.
Responsibilities
Build and maintain trusted relationships with existing client stakeholders, while proactively working to expand the professional network within the assigned territory.
Drive growth by gaining a thorough understanding of each client’s business, key challenges, and strategic priorities, then collaborating with them to co‑create impactful and transformative solutions.
Lead the preparation and execution of RFPs and proactive bids, focusing on contract renewals, extensions, and expansion opportunities within current engagements.
Monitor insurance industry trends relevant to clients’ businesses and proactively present new ideas and solutions, leveraging Cognizant’s successful business cases from other geographies and tapping into the expertise of the Industry Solution Group and Consulting teams.
Act as the primary day‑to‑day contact for clients, taking responsibility for driving backlog growth by managing renewals and extensions for ongoing engagements.
Qualifications
Over ten years of experience in client‑facing roles within the IT services or offshore outsourcing industry.
At least five years sales experience working with insurance clients, with a well‑established network across major Swiss insurance accounts.
Demonstrated expertise in managing client P&L, including comprehensive reporting and metric analysis for assigned accounts.
Skilled at engaging with all levels of an organisation, with an exceptional ability to influence and communicate effectively with business stakeholders, including those at C‑suite level.
Proactive approach to building connections within the wider ecosystem—vendors, service providers, and software companies—to deliver global, multi‑tower solutions.
German speaker with excellent oral and written communication skills in English.
Embodies a growth mindset and leads through influence, consistently engaging subject matter experts to drive transformative change.
Preferred Experience
University degree (Bachelor’s or Master’s level).
Demonstrates a proven ability to drive new business and successfully manage multiple priorities in a fast‑paced environment.
Exhibits strong attention to detail, ensuring effective management of all aspects of complex assignments.
Possesses strong problem‑solving skills, with the capacity to identify solutions to business challenges with organisation‑wide impact.
Shows adaptability and effectiveness when working across diverse corporate settings and engaging with both technical and non‑technical stakeholders.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
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