Job responsibilities
YOUR MISSION
Manage, coach, supervise & motivate your team on the floor
Recruit, train and develop your team and drive a culture of excellence across all retail activities
Maximize the sales performance of the staff through product knowledge education, coaching staff in selling and clientele skills, and reviewing individual transaction statistics on a regular basis. Apply RIMOWA standards and training programs
Assist client advisors with achieving their individual goals by monitoring the suggested selling process and providing timely feedback and direction
Enable in-store technicians & operations teams to provide impeccable after‑sales service and smooth operations flows in the store
Analyse weekly and monthly performance, create action plans, and clearly communicate reports to GM
Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations
Lead by example and demonstrate the RIMOWA sales and service model; assist clients in providing outstanding sales and service experience
Ensure store tidiness, compliance with health & safety regulations, and correct execution of VM and new launch displays
Profile
YOUR EXPERIENCE AND SKILLS
Minimum 5+ years sales and management experience in a luxury retail environment
Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base
Exceptional interpersonal skills
Passion for retail and client service
Proficient in German and English
Additional information
OUR OFFER
A competitive salary based on your experience with additional profit‑sharing scheme
Staff discount on RIMOWA products and regular LVMH Family & Friends offers
Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
An international and exciting environment within the LVMH Group
Exciting projects and individual career development opportunities
Regular product & leadership trainings to continuously expand your knowledge in the luxury segment
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