SAP Business Analyst & Support Specialist – HIRING ASAP Start date: ASAP Duration: 6-12 months (with a view to extend) Location: Hybrid Working – Remote with travel to offices in Pfeaffikon and Biberist a few times per month Rate: 120k CHF per year Must Have Skills: Technical SAP Expertise (FI/SD, MM, PP) Configuration: Basic customizing/configuration knowledge within core modules. Data & Logic: Clear understanding of master data, transactional data, and accounting posting logic. Integrations: Experience monitoring and troubleshooting interfaces, particularly EDI and ERP integrations, alongside external partners. Testing & Quality Assurance Hands-on experience with UAT, regression testing, and integration testing. Proven ability to create structured test cases, manage documentation, and track defects. Collaboration: Acting as the bridge between business users and technical developers during testing cycles. End-to-End Business Process Know-How Deep understanding of cross-module dependencies across core workflows: Order-to-Cash (O2C), Purchase-to-Pay (P2P), Finance (FI) Processes Operations, Project Work & Support Daily application support (error analysis and troubleshooting) using tools like Jira or ServiceNow. Supporting key users, conducting training sessions, and writing process descriptions. Project Delivery: Contributing to or leading smaller IT/process projects, capturing business requirements, and translating them into technical specifications. Soft Skills & Communication Analytical, data-driven approach to complex troubleshooting. Strong mediation and expectation-management skills to coordinate between Business stakeholders, internal IT, and external agencies. High degree of independence and structured prioritization. German and English languages at business proficiency level are a must Responsibilities: Daily Support & Troubleshooting First-Level SAP & EDI Support: Provide first-line troubleshooting for SAP R3 (SD, FI, MM, PP modules) and EDI interfaces across both the sales entity and the factory. On-Demand Problem Solving: Resolve daily issues, handle system errors, and execute required control remediations. Process Optimization & Automation Workflow Automation: Streamline and optimize end-to-end business processes, specifically focusing on integrations like Shopify, SAP mobile, and automated invoice approvals. Requirements Gathering: Translate complex business needs into clear technical specifications for system changes. Testing & Documentation Test Coordination: Plan, execute, and coordinate SAP test cycles, including User Acceptance Testing (UAT), regression, and integration testing. Jira & Issue Tracking: Maintain structured test documentation, error analysis reports, and defect tracking lists directly within Jira. Training & Enablement User Support: Train and guide key users and end-users to ensure smooth system adoption. Documentation Creation: Build and maintain up-to-date training materials and standard operating process (SOP) documentation. IT Mediation Act as the primary liaison and coordinator between internal business departments, the external SAP agency, the external IT infrastructure provider, and other third-party partners.