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For our client, an international pharmaceutical company in Neuchatel, we are looking for a Supply Planning Specialist.
General information:
* Extension: to be discussed
* Workplace: Neuchatel
Your responsibilities:
* Manage business relationship with Returns Vendor(s), which includes management of day-to-day communications and projects to ensure correct processes are applied to deliver returns processing and timely deduction resolution in accordance with contracted Customer Service Level Agreements.
* Support Distribution Manager in analysis of monthly spend and impact of vendor contract requirements.
* Approve customer RGA requests, as required, created in vendor's RGA system.
* Process approximately $30MM in credits for Trade returns annually.
* Handle customer returns received via EDI including management of the SAP return error queues, processing return receipts, determining return credit values and following up on open RGAs when necessary.
* Process customer required external forms associated with individual returns/debit memos.
* Investigate customer inquiries and manage resolution for return authorizations and processing, billing discrepancies, quantity discrepancies, and general return related questions.
* Independently manage corrections identified by Accounts Receivable through reconciliation of invoices, credits and debits.
* Create batch numbers extended to returns plant in SAP.
* Create, distribute, and analyze returns/credits data and provide reporting on key metrics to Finance, Trade Relations, and Operations Management in order to support Returns Reserve calculations, to anticipate large return events, and assist in reducing future returns risk.
* Design and implement solutions to streamline processes and create operational efficiencies.
* Process and monitor orders for Trade, PAP, clinical, and QA replacement orders.
* Investigate and resolve damage claims collaboratively with the customer, Accounts Receivable and Supply Chain colleagues.
* Provide support in maintaining the Product Track system (to support the Drug Supply Chain Security Act), as required.
* Key participant in the cross functional Customer Response Team to resolve patient and consumer inquiries.
* Manage all incoming calls to the Customer Service call line.
* Support Operations Team with additional projects on an as needed basis.
* Initiate and encourage process improvements cross functionally.
* Perform various administrative tasks and any other relevant task per request and participate in authorized on and off-site meetings and group activities.
Your profile:
* Bachelors Degree plus 1 year of Customer Service/Operations experience or High School diploma plus 5 years of Customer Service/Operations experience.
* Fluent French preferred
* SAP experience preferred
* Pharmaceutical industry experience preferred
* Demonstrate in-depth technical/functional knowledge and expertise within area of responsibility.
* Must be able to leverage and adapt an understanding of roles, responsibilities, and interrelationships of those functional areas which one interacts with in order to develop the best solutions.
* Must use appropriate quantitative procedures and tools to analyze data and make well-reasoned decisions, anticipating customer requirements, expectations, and needs.
* Continuuously improve the quality of own work processes and services through benchmarking and/or adoption of best practices, utilizing appropriate internal and external resources to accomplish specific objectives.
* Proactively identify and effectively address problems before they cause delays, excessive costs, or other unfavorable consequences.
* Knowledge of Excel and Word
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Supply Chain, Administrative, and Customer Service
* Industries
Staffing and Recruiting
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