H4 Introduction /h4 p For a major pharmaceutical company in the Neuchâtel area, we are looking for a 12-month temporary contract for an br clear="all" br clear="all" strong Account Specialist, Logistics Planning 100% - H/F /strong /p p strong Italian / Spanish / French a plus /strong /p h4 Description de la mission /h4 p ul li strong Coordinate and manage patient treatment schedules with treatment and manufacturing sites. /strong /li li strong Act as the main scheduling contact for assigned treatment centers, ensuring an exceptional end-to-end experience. /strong /li li Maintain accurate patient scheduling data and manage transactional information in BMS systems. /li li Troubleshoot scheduling issues, implement solutions, and execute exception processes like product returns or replacements. /li li Provide real-time portal support and train treatment sites on scheduling processes. /li li Document customer feedback and maintain account data. /li li Participate in team meetings, escalate issues, and offer insights into account health. /li li Provide on-call support as needed and contribute to assigned projects or working groups. /li /ul br clear="all" /p brh4 Profil attendu /h4 p ul li Bachelor's degree or equivalent (minimum 3 years of relevant experience). /li li strong Preferred background in customer service, logistics, supply chain, or related fields. /strong /li li Strong organizational, communication, and interpersonal skills. /li li Exceptional customer service orientation with the ability to handle challenging situations. /li li Adaptable, self-motivated, and team-oriented with a global mindset. /li li strong Italian, C1 / Spanish B2, C1 / French a plus /strong /li /ul /p p Details : /p ul li Work Location: Office-based in Boudry, Switzerland (minimum 50% on-site attendance). /li li Work Hours: Rotating shifts (7:30 AM–4:30 PM or 9:00 AM–6:00 PM). /li li On-Call: Weekend/holiday support as assigned; occasional overtime. /li li Travel: Up to 10%, limited international travel (once per year). /li /ul