The Life Science Career Network
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Customer Audit Manager
Our client, a global market leader in the production and process support of active pharmaceutical ingredients, both in the chemical and biotechnology sectors, is looking for a Customer Audit Manager for a 7-month contract (with possibility for extension) based in the Valais area, Switzerland.
Main Responsibilities:
* Planning, managing and documenting customer audits
* Answering customer requests for audit dates
* Planning audits together with the project teams, based on the customers’ agendas
* Organising the required infrastructure (meeting rooms etc.)
* Accompanying the customer throughout the audit (plant tours, documentation review etc.)
* Presenting Quality systems to the customer
* Coordinating with the project teams to ensure that all SMEs and documents requested by the customer are available in a timely manner
* Documenting the audits in TrackWise
* Coordinating the responses to audit observations with the project team and ensuring that the customer receives the responses within the given timelines
Qualifications and Experience:
* Relevant working/residency permit or Swiss/EU-Citizenship required
* English is a MUST & German would help to interact with people on the site.
* Understanding of the applicable cGMP regulations
* General knowledge of manufacturing processes and analytical methods
* Competent level of general IT skill is required
* Auditing experience
* Ability to align cross functional stakeholders
* Understanding of customers' needs and requirements
* Considering time sensitivity of requests to ensure customer satisfaction
* Providing exceptional customer service by developing excellent working relationships with both external and internal customers
* Must interpret and maintain proficiency in regulations, standards, guidelines and trends in cGMP
Would you like to learn more about CTC and the opportunity outlined?Please, get in contact with us:you may either use the 'apply now' button, or write an email to us, or reach out to us on the phone.
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