The Groupe Haute Chocolaterie SA unites the renowned brands Jacot, Brändli and Chocolat Du Rhône and operates a total of 10 exclusive chocolate boutiques and tea rooms: 5 locations in the German-speaking part of Switzerland (Basel and Zurich area) as well as 5 in the French-speaking part of Switzerland (Neuchâtel, Lausanne and Geneva area).
To strengthen our management team, we are looking for an immediate or agreed start date for a
Head of Retail 80–100% (m/f/d)
bilingual German / French
You have sound business management knowledge, proven leadership experience in retail as well as a strong passion for excellent customer service and premium products.
Retail Manager
Strategy & Control
Development and implementation of the retail strategy in close coordination with management
Planning and implementation of sales promotion and marketing measures in brick-and-mortar retail
Sales & Profit Responsibility
Overall responsibility for the performance of the branches
Analysis and control of relevant KPIs as well as initiation of targeted measures in case of deviations
Personnel Management & Development
Leadership and coaching of branch managers
Recruitment, development and training of branch teams
Ensuring efficient personnel deployment planning
Customer Experience & Trademarketing
Ensuring a consistent and high-quality brand presence across all locations
Development and implementation of trademarketing activities such as sampling campaigns, in-store events and customer loyalty programmes
Optimisation of the customer journey in the boutiques and tea rooms
Assortment & Space Management
Implementation of the assortment strategy in close cooperation with production
Ensuring product availability
Optimal product presentation including definition of visual merchandising guidelines
Location Development
Analysis and optimisation of space utilisation
Planning and implementation of sensible structural adjustments in the branches
Process Optimisation & Interface Management
Further development of efficient branch processes
Close cooperation with HR, controlling, marketing and production
Your Profile
Commercial basic training with business management further education
Several years of leadership experience in a comparable position (e.g. regional sales management) in Swiss retail
Extensive operational experience in brick-and-mortar sales with close customer contact
Dynamic, flexible and service-oriented personality with a hands-on mentality
Willingness to regularly visit the 10 locations in the German- and French-speaking parts of Switzerland
Strong affinity for premium products, ideally in the food, confectionery or hospitality sector
Confident handling of KPIs and business management control instruments
Very good IT user skills
Fluent in German and French (written and spoken), English skills are an advantage
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