Product and Application Presales Engineer (Customer Service Experience)Qualifications
Number of Years of Work Experience: 5+
Well-developed technical skills with the ability to learn fast
Responsibilities
Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases
Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications
Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements
Eroduct demo support and presentation to customers / partners
Providing technical and user support locally
Assisting with Request for Proposal (RFP), Request for Quote, tender responses
Presentation assistance - research customers, track down and document existing systems, organizing information, etc.
Providing customers and partners with technical training and workshops
Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas
Preferred experience
Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
Familiarity with artificial intelligence, natural language processing is a plus
Technical management & customer facing experience with a business driven mindset
Skills
A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
Ability to work on system integration requirements
Interest in Conversational AI applications
Eager and able to work in a multicultural environment
Very good communicator
Fluent in English and German (written and spoken)
French language skills are desired
A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
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