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Customer support

Versoix
Iskera
Inserat online seit: Veröffentlicht vor 4 Std.
Beschreibung

European Leader in Client Support & IT EngineerAs a European leader in Governance, Risk, and Compliance (GRC) technologies, Iskera combines recognized expertise to help companies master their risks and enhance their governance performance. Optimiso is a solution from the Iskera group, developed and marketed by Optimiso Group SA in Versoix. An innovative software, Optimiso is dedicated to internal control, risk management, and ISO, and is currently used by over 270 clients across Switzerland and Europe. These private companies and public institutions are thus transforming their regulatory constraints into real levers for growth. As part of our development, we are recruiting a: Client Support & IT EngineerAs a Client Support & IT Infrastructure Engineer, you will be responsible for deploying and configuring the Optimiso software at our clients' sites as well as ensuring level 2 client support. You will also be responsible for managing our internal support infrastructure, overseeing Microsoft 365 infrastructure management, and managing IT project missions.Responsibilities:- Deploy and configure our Optimiso software (SaaS or On-Premises) at our clients' sites- Provide level 2 client support for the Optimiso software- Participate in testing the Optimiso software- Manage and maintain our internal support infrastructure and provide technical support to employees to solve issues related to maintaining our Microsoft 365 infrastructure, including Exchange Online, SharePoint, Teams- Manage IT projects from end to end, from planning to implementation and follow-upRequirements:- Bachelor's degree or similar- Minimum of 5 years of professional experience in a similar role- Knowledge of the Microsoft environment (Windows Server, IIS, SQL Server)- Good knowledge of Microsoft Azure and Microsoft 365- Proficiency in office software (Microsoft 365)- Sensitivity to IT security and compliance/quality issues- Ability to work independently, with rigor and organization- Good communication skills and excellent quality customer service- Good writing skills (syntax, spelling)- Proficiency in French and English- Knowledge of TerraformWe offer:- A pleasant and motivating work environment within a young and dynamic team- The opportunity to participate in conferences and annual team-building activities in a privileged setting- Activity rate: 100%- Work location: Versoix- Start date: as soon as possible- Type of contract: CDIPlease send your application ONLY VIA JOBUP. jiddb54413aen jit0207aen jpiy26aen

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