Customer Service Associate
Role Overview
The Customer Service Associate will be responsible for managing the full customer order cycle and providing operational, administrative, and after-sales support. The role includes direct involvement in order management, including order entry, order editing, order maintenance, and order amendments, as well as active billing activities, including the issuance of invoices and credit notes, customer communication, complaint handling, and coordination with internal departments to ensure an efficient and high-quality service.
Key Responsibilities
Manage the full order lifecycle, from order entry, review, editing, and amendments through to fulfillment.
Enter, review, edit, and update customer orders in the system, ensuring accuracy of quantities, prices, delivery dates, product information, and commercial terms.
Handle order changes, amendments, cancellations, and customer requests related to order updates in coordination with the relevant internal departments.
Monitor order status and provide customers with timely updates.
Handle active billing activities, including the issuance of invoices, credit notes, and related documentation.
Check consistency between orders, shipments, commercial terms, and billing documents.
Support customers with administrative requests, payment-related queries, and documentation needs.
Liaise with the Credit Management department for payment follow-up and outstanding issues.
Manage complaints and after-sales requests, coordinating with the relevant internal teams to ensure timely resolution.
Work closely with Logistics and Shipping to monitor deliveries, delays, and shipment-related issues.
Coordinate with Production, Quality, Marketing, and Sales to ensure proper execution of customer requests.
Support the sales team and agents in the operational handling of orders and customer-related matters.
Maintain accurate records and update ERP systems and internal files accordingly.
Candidate Profile
Previous experience in customer service, sales support, or order management, preferably in the fashion industry.
Good knowledge of order management and active billing processes.
Experience in issuing invoices and credit notes.
Strong organizational skills, attention to detail, and customer orientation.
Good knowledge of ERP systems, Microsoft Excel, and standard business applications.
Good command of English; knowledge of at least one of the following languages is considered a plus: German, French, Spanish, or Russian.
What We Offer
The opportunity to join a dynamic and international fashion environment.
A role with broad exposure across customer service, logistics, and sales support activities.
A collaborative and cross‑functional workplace.
Professional growth opportunities within a structured and fast‑paced business.
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