Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks, our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leaderCustomer Services team leaderWe are now looking for a skilled and motivated Customer Services team leader to join our Services department. In this role, you will lead, guide and develop a small team of service specialists while remaining strongly involved in operational and technical activities.This is a hands-on position, where technical expertise and customer support are key, alongside team coordination.The Team Leader ensures fast and high-quality customer support, contributes directly to troubleshooting and interventions, and oversees the preparation of service quotations and execution of service activities according to agreed timelines.A strong collaboration with other departments is essential to ensure efficient teamwork and seamless customer experience.Key ResponsibilitiesSecure fast response times and high-quality handling of customer service and support requestsActively participate in technical troubleshooting, both remotely and on-siteDiagnose and resolve customer issues related to automation and equipment performancePrepare and coordinate service quotations in response to customer requestsLead, support and develop a small team of service engineers (3 people including yourself)Plan resources and follow up on service interventionsAct as a technical reference within the team and provide hands-on support when neededContribute to the continuous improvement of service processes within Maillefer AftermarketEnsure effective collaboration with internal stakeholders (engineering, sales, etc.)Organize and deliver training for internal and external stakeholdersTravel globally to customer sites (approximately 30 days per year)What are our expectations?Degree in Automation, Electrical Engineering, or a related fieldStrong hands-on experience in industrial automation and troubleshootingSolid knowledge of PLC programming, preferably Siemens (TIA Portal / Step 7)Proven experience in customer service, field service or aftermarket environmentAbility to analyze issues, identify root causes and implement effective solutionsExperience or interest in preparing technical and commercial service offersExcellent language skills in French and English, other languages are an assetExperience with ERP systems (IFS, SAP...) and CRM tools ( Salesforce) is a plusGood leadership skills, with the ability to support and develop a small teamCustomer-oriented mindset, pragmatic and solution-drivenAutonomous, well-organized, with a structured and detail-oriented approachWe also appreciateKnowledge of extrusion technologies or process industry automationExperience in an international and multicultural environmentWhat We OfferInteresting international projects with modern industrial technologyA supportive and skilled engineering teamCompetitive salary and travel compensationOpportunities for professional growth and technical developmentWhat disctincts us?We commit to our employees - length of employment relationship on average more than 10 yearsWe have a strong on-site work community with a chance to hybrid workPeople and Know how are our strongest valuesWe are truly a global actor j4id10177170a j4it0418a j4iy26a