Overview
As Guest Service Attendant, I will assume full responsibility for the efficient operation in the following:
* Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
* Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
* Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
* Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
* Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
* Answer the telephone and email communications.
* Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
* Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Guest Service Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
* High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
* Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
* EU or Swiss Passport
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