OverviewCoordinator, Projects, Consulting & Community SolutionsWe are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.JOB OBJECTIVEThis role is specifically focused on supporting professional associations, societies, and membership-based organizations within an Association Management Company (AMC) environment.Main ResponsibilitiesAssociation Operations – The coordinator is an adept multi-tasker who can manage several diverse tasks such as but not limited to:Support client deliverables across association administration, membership services, non-profit governance, database management, education, conference management, technology, communication, and marketing.Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.Participate and take minutes in committee and board meetings, as required.Assist with document preparation and circulation.Maintain up-to-date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.Develop new documents, templates, and user manuals, as required.Produce accurate and complete reports.Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.Association Conferences & Events – lead and/or support all phases of event project deliverables such as:Managing client deliverables for association conferences including program logistics, speaker management, food & beverage management, venue/hotel logistics, abstract management & communications, marketing collateral development, sponsor & exhibit management and social event managementMaintaining project timelines, priorities, and checklistsSupporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to coordinate invitations and entitlements, presentation materials, travel arrangementsAssist with event preparation requirements (registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management)Updating project registration systems and online conference management software and websitesProducing accurate and complete reports including rooming lists, registration lists and F&B gridsSupervising and training on-site staff, suppliers, and event contractorsManaging and leading the full scope of smaller projects, as requiredAttend client meetings and conference calls to provide updates and draft minutesMaintaining up-to-date documentation and user manuals, while developing new templatesDescription of the RelationshipsThis job function reports directly to:Association Management Operations: Senior Manager, CCS and the appointed Association Manager / Executive DirectorAssociation Conferences & Events: Conference Operations ManagerConsulting & Community Solutions: DirectorThis job function works in collaboration with association and conference project managers and coordinators and MCI Canada business units, as required.The successful candidate willWork and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.Work and collaborate externally with association clients, consultants, vendors, and suppliers.Provide a high-level of internal and external customer service while maintaining a strong professional relationship with all stakeholders.Job RequirementsMinimum of two years experience in association management, non‑profit administration, membership services, or conference/event operations within a professional association or AMC.Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.Excellent verbal and written communication skills.Knowledge of the events, association and not-for-profit business environment.Able to travel in Canada and, if necessary, internationally.Specific Technical SkillsStrong computer skills are a must:Highly proficient in SharePoint, MS Excel, Word, PowerPoint, and OutlookEffective ability to use computer software and technology to organize and present client data and informationExperience working with a range of technology systems specific to: Event Management, Membership Management, Registration, Learning Management, Email Marketing Platforms, CRM platformsAdditional Skills / Local RequirementsAbility to persuade and negotiateA highly motivated and entrepreneurial mindsetEmpathy to work with diverse customers, staff, managers, and authoritiesProblem-solving skillsAbility to multitask, balancing a variety of projects and clientsCreativity and imaginationExcellent presentation skillsExcellent analytical skills and attention to detailAbility to conduct in-depth researchExemplary planning and project management skillsStrong interpersonal skills including cross-cultural understandingThe position may require occasional travel and work on evenings and weekendsAbility to work extended hours during strategic planning meetings and/or onsite delivery of conferences and eventsMCI is where you can bring your true self to work and be proud of what you do. 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