About the Role
As a luxury brand evaluator, you will discreetly assess customer experiences across a wide selection of premium brands, providing critical feedback that helps brands refine their services.
* Flexibility: each in‑store visit takes approximately 20 minutes, allowing multiple assignments in a day.
* Frequent opportunities: perform several missions per month and collaborate with prestigious brands worldwide.
Our Luxury Partners
Fashion & Couture
* Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
Jewelry & Watches
* Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
Beauty & Skincare
* Guerlain, Sephora, L’Oréal, Givenchy
Automotive
* Bentley, Jaguar, Genesis, Maserati, Vespa
What you will be doing
* Choose assignments that match your preferences and profile.
* Visit luxury stores or evaluate online – engage with sales associates in‑store or online from home.
* Observe carefully – assess ambiance, service quality, and overall customer experience.
* Provide honest feedback through questionnaires on our platform.
Perks of the Role
* Collaborate with iconic brands across industries.
* Flexible assignments tailored to your interests.
* Compensation for time and input, and potential reimbursement on purchases.
* User‑friendly platform for managing missions and feedback.
How to Join the CXG Community
* Register: sign up at live.cxg.com and confirm your email.
* Complete your profile: fill out details to 100% and get verified.
* Get certified: pass the General Certification to access missions.
* Apply for missions: explore assignments with brands that excite you.
* Start evaluating: begin making a difference in the luxury market.
Compensation
* Non‑Purchase Evaluations: fee based on mission complexity.
* Purchase‑Based Evaluations: reimbursement for approved items as per mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries, leveraging 12 global offices and almost two decades of CX retail expertise. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live, where you can manage missions, certifications, and feedback seamlessly.
Requirements
* Must be 18 years or older.
* Fluent German speaker (written and spoken).
* Current customer of premium and luxury brands.
* Not currently under contract with any retail brands to ensure impartiality.
* Punctual, organized, detail‑oriented, and reliable.
* Observant and passionate about customer experience.
* No prior experience required; we value honest feedback from genuine customers.
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