Join a highly connected community where individual expertise and shared experience combine across disciplines to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.
Plan-les-Ouates - Permanent
YOUR ROLE
As a Head of Operations Strategy & Excellence, you are working on the future of Vacheron Constantin’s Operations department.
Reporting to the COO, you support all Operations teams (Supply Chain & Procurement, Research & Development, Production, Quality, Customer Service) and interface with all other departments of the Maison to increase the performance of Operations.
You lead and mentor a team of Project Managers dedicated to driving transversal transformation or continuous improvement projects. Your mission is to foster a culture of Operational Excellence while ensuring our project roadmap aligns with the Maison and Operations strategy and is on track.
PLAYING YOUR PART
Operations Strategic Planning
Work with Operations leadership to define and maintain the Operations strategy, yearly targets as well as the key projects to reach these targets
Setup and facilitate the reporting framework for oversight of key projects and KPIs
Operations Leadership Support
Be a trusted partner to the Operations Leadership, able to discuss and challenge early-stage ideas with neutrality
Provide support to organize key Operations event, from communications & townhalls to management seminars
Team Leadership & Projects Oversight
Oversee the team project portfolio from start to finish, ensuring delivery stays on time, within scope, and on budget, and results & impact are achieved.
Manage the team's capacity to ensure high-priority projects have adequate resources
Lead, coach, and develop the team of Project Managers, as a pool of talent able to take other roles within Operations or the Maison
Operational Excellence
Identify areas of improvement within Operations and suggest new initiatives to improve performance
Continue developing and maintaining Operational Excellence standards and support all Operations teams in implementing them.
Continue harmonizing project management methodologies across the operations team to ensure a consistent "way of working.
WHAT WILL MAKE YOU SUCCESSFUL?
Success In This Role Will Require
5+ years of experience in Operations or Consulting, including at least 3 years in a leadership role managing project managers or cross-functional teams
Feel at ease with driving projects and cultural changes in a matrix organization
With a relentless focus on Continuous Improvement, you combine strategic vision with hands‑on execution to drive performance across our operations. You are never satisfied with "that’s how we’ve always done" and are constantly looking for ways to optimize
Ability to dive deep into operational topics and identify root causes of complex issues
Talent for translating detailed and complex matters into clear, actionable insights to support decision‑making
Strong interpersonal skills, with the ability to engage effectively with both senior leadership and shop floor teams
Proven ability to build trust and drive alignment across teams without direct reporting lines
Solid knowledge of PMO tools and Operational Excellence methodologies (Lean, Kaizen, or similar)
Fluent in French and English, with additional language skills highly valued
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
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