Student Journey Expert
Leveraging the Swiss model of experiential learning, Les Roches Global Hospitality Education prepares entrepreneurial and innovative graduates across a global network of campuses.
We are seeking a student-focused leader to deliver a seamless and high-quality student experience from application through to graduation.
Key Responsibilities
* Lead admissions processes ensuring high-quality applicant evaluation and efficient onboarding of students.
* Develop and implement admission policies and procedures in line with institutional goals and regulatory frameworks.
* Monitor trends and generate data-driven reports to inform strategic planning.
Registry and Academic Records
* Oversee course registration grading credit transfer academic progression and graduation eligibility.
* Maintain accurate and secure student records complying with institutional policies and data protection regulations.
* Support faculty and students in navigating registry procedures and academic milestones.
Regulatory Compliance and Quality Assurance
* Ensure compliance with national and international accreditation bodies quality assurance standards and institutional audits.
* Maintain accurate reporting to internal and external stakeholders.
* Contribute to policy reviews and updates in response to regulatory or institutional changes.
Leadership and Team Development
* Lead mentor and develop the Registry and Admissions team fostering a culture of service excellence and continuous improvement.
* Set team objectives monitor performance and identify training needs.
* Represent the department in institutional committees and working groups.
Requirements & Skills/Qualities
* Bachelor's degree required Master's degree in Education Higher Education Administration or a related field strongly preferred.
* Minimum 3-5 years' experience in registry admissions or academic administration preferably within a higher education setting.
* Proven leadership experience and the ability to manage and develop a high-performing team.
* Strong knowledge of international accreditation processes and data protection regulations.
* Proficiency in academic software systems e.g. Academia SIS and Microsoft Office tools.
* Fluent in both English and French written and spoken.
* Excellent organizational and communication skills with a sharp attention to detail.
* Demonstrated integrity discretion and a student-centric approach.
* Ability to work under pressure manage multiple priorities and drive cross-functional projects.
* Experience in multicultural multilingual academic environments knowledge of Swiss and EU education systems is a plus.