Banking Services Industry
Batch Job Management
Oversee end-of-day batch execution, ensuring timely start and completion.
Perform first-level diagnostics on batch failures and recovery procedures.
Escalate incidents and collaborate with other teams as needed.
Perform milestone checks on critical jobs and ensure SLA adherence.
Monitoring & Incident Management
Monitor infrastructure and application alerts (e.g., server health, disk usage, service status).
Perform initial triage and notify relevant teams to address issues.
Support root cause analysis through incident reproduction and simulations.
User Support & Service Requests
Handle ad hoc user requests: one-time job execution, file resends, new job scheduling, and more.
Troubleshoot transactional issues and escalate as necessary.
Release & Patch Management
Support release deployments by coordinating batch stop/start and validating post-release sanity checks.
Assist with third-party patching and system upgrades, minimizing service disruptions.
Disaster Recovery & Business Continuity
Be prepared to activate and follow disaster recovery protocols.
Help ensure continuous operations during DR scenarios and test activities.
Continuous Improvement & Automation
Drive automation of routine tasks: TWS plan exports/imports, backups, cleanups, and monitoring improvements.
Contribute to strategic cross-functional initiatives such as system migrations, onboarding/offboarding, and new tool integration (e.g., Amplifly).
High-Impact Role with End-to-End Visibility
Strong Focus on Automation and Continuous Improvement
Education: Degree or diploma in Computer Science, Engineering, or a related field. Location: Swiss resident or open to relocation. Experience:
3+ years in IT production support or monitoring roles.
Strong hands-on experience with TWS (Tivoli Workload Scheduler) - job creation, plan analysis, troubleshooting.
Solid experience in batch processing environments.
Technical Skills:
Proficiency with Unix/Linux and shell scripting.
Experience with incident and problem resolution (e.g., full file systems, failed jobs,
oken job chains).
Familiarity with monitoring tools, performance tuning, and system optimization.
Exposure to ticketing systems such as JIRA, HP Quality Center.
Knowledge of change, release, and configuration management principles.
Soft Skills:
Autonomous, tenacious, organized, and rigorous.
Able to manage multiple issues under pressure and in dynamic environments.
Challenging and Impactful Role
Play a key role in mission-critical operations where your work directly ensures system uptime, performance, and business continuity.
Opportunities for Growth
Gain exposure to advanced technologies, automation tools, and strategic IT projects-paving the way for career development in infrastructure, DevOps, or system engineering.
Autonomy and Responsibility
Work in an environment that values initiative and ownership, with the freedom to improve processes, introduce automation, and contribute to long-term solutions.
Cross-Functional Collaboration
Interact closely with development, infrastructure, and monitoring teams, giving you a holistic view of the IT ecosystem and a strong professional network.
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