Job Overview
Job Title: IT Desktop Support Technician
Job Type & Location: Onsite
Site Address: 19400 TransCanada Highway, Baie d'Urfe, H9X 3S4, Canada
Language: French Speaker - Needs to be fluent/native
Responsibilities
* Provide IT infrastructure field support, including troubleshooting hardware, software, and operating system issues; resolve issues without impacting hardware warranty or customer security compliance requirements.
* Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals; support desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts; perform smart hand activity under instruction-based activities at sites.
* Ability to lift/move computer equipment weighing up to 50 lbs.
* Expert in desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred).
* Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels, all under "Smart Hands" capability.
* Troubleshoot issues with systems and networks using deductive reasoning; resolve end-user network cabling issues.
* Experience in repeat call analysis and developing preventive actions.
* Experience in problem management.
* Excellent written and oral communication skills with clients and management, and strong people skills.
* Ability to work with deadlines and complete tasks on time; take proactive ownership and work with a sense of urgency.
* Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
* May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
* Experience with ticketing tools (ServiceNow / Remedy, etc.).
* Must haves: Desktop imaging; Application installation/support; Outlook issues troubleshooting; Printer-related troubleshooting; Conference room management; Knowledge of ticketing tools.
* Non-Technical: Good customer management skills; good oral and written communication; able to interact and work with customers at different levels; driven and results oriented; passionate about the work.
* Ability to work independently or as part of a team; complete tasks effectively with minimal supervision; must be available to work flexible schedules.
Additional Information
All other information in the original description has been consolidated into the sections above to improve readability while preserving the content.
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