Job Description
About You
Are you passionate about technical support and eager to expand your skills? Do you enjoy troubleshooting and helping colleagues with IT issues? Are you looking to gain hands-on experience in a global, dynamic environment? If so, we’d love to hear from you!
Your Responsibilities
As part of our global Technical Support Team, you will play a key role in providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide. You will work with tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center while supporting IT operations across multiple locations.
Global
* Provide technical support to employees across multiple locations (Zurich, Berlin, Toronto, Manila, London, Tokyo).
* Assist with user onboarding/offboarding, including account creation and access management.
* Manage and triage support tickets in Jira Service Desk, escalating issues when necessary.
* Support employees in using office applications, collaboration tools, and internal software.
* Maintain and update IT documentation, policies, and procedures.
Local (Zurich Office)
In addition to global support, you will provide dedicated onsite support for our Zurich office.
* Provide onsite and remote support for laptops, software, hardware, and network infrastructure.
* Manage IT inventory, including tracking hardware and software assets.
* Ensure meeting rooms and shared workplace equipment (AV, screens, conferencing tools) are fully operational and ready for daily use and events.
Qualifications
You Offer
Required Qualifications
* Basic IT support skills, including troubleshooting software/hardware issues.
* Good communication skills in English (minimum B1; B2 preferred).
* Strong analytical and problem-solving abilities.
* Up to 1 year of experience in IT support (internships or relevant projects count).
Preferred Qualifications (Nice-to-Have)
* Familiarity with Microsoft 365 Admin Center.
* Experience using Jira Service Management (Cloud) or similar IT ticketing systems.
* Understanding of basic IT security principles or experience with endpoint security tools.
* A degree in Computer Engineering, Information Technology, or a related field is a big plus.
Additional Information
Please note that we will only consider candidates with a valid work permit.