Why SoftwareOne?
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
The role
Key Responsibilities
Implementation and Deployment: Setting up and configuring Amazon Connect instances, integrating with other AWS services, and ensuring smooth deployments.
Troubleshooting and Support: Diagnosing and resolving technical issues related to Amazon Connect solutions, providing ongoing support and maintenance.
Collaboration and Communication: Working with various teams (sales, pre-sales, engineering, etc.) to ensure successful solution delivery and customer satisfaction.
Best Practices: Implementing DevOps practices like infrastructure as code, continuous integration, and automated deployment to enhance efficiency and reliability.
Continuous Improvement: Staying up-to-date with the latest AWS services and best practices to continuously improve solution design and performance.
What we need to see from you
A service designer with a developer background and the ability to learn quickly.
Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint.
Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement.
Knowledge in legacy contact center’s and IVR’s, with associated business tooling.
You’ll have hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
Scripting capability and the ability to develop AWS environments as code.
A mindset of automating everything, with experience demonstrating this.
Public cloud automation tooling and scripting experience – CFN, Terraform, Ansible, Puppet, Jenkins, and the like.
Must have at least 1 AWS Associate or Professional Certification.
Job Function
Software & Cloud
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