Introduction de la société
We don't exclusively manufacture legendary watches; We keep in time with technology!
Introduction de la société We don't exclusively manufacture legendary watches; We keep in time with technology! The Swatch Group Services Ltd. has an IT Competence Center for our 16 brands, that would make Tony Stark jealous. Are you ready to be our Tech Talent? Then keep reading! Live your passion in a position where you drive innovation, work with latest technologies, and pave the way into the new digital era. You will meet over 250 like-minded IT Experts and together you will design innovative solutions, work on global projects and build our IT environment of tomorrow. For our dynamic and international team into the Systems & Infrastructure division, we are looking for a motivated:
ICT Operations Engineer (Identity)
Description Du Poste
As an ICT Operations Engineer within the SaaS & EUC team, you contribute directly to the stability of our services by supporting our Engineering and Service Management teams and ensuring SLA commitments are met. In this position, you will provide 2nd level support and advise companies and divisions across the Swatch Group (in Switzerland and internationally). Your responsibilities include problem analysis, troubleshooting, and root cause investigation, collaborating with team members to deliver robust and efficient solutions. This role offers the opportunity to work on cutting‑edge technologies, contribute to critical projects, and make a tangible impact on the digital experience of thousands of users worldwide.
Responsibilities
* Provide 2nd level support to internal and external customers
* Handle support cases end-to-end up to 2nd level, ensuring resolution and customer satisfaction
* Document best practices and procedures for daily operational tasks
* Perform Incident, Release, Change, Configuration, Capacity and Problem Management according to ITIL standards
* Set up, maintain, migrate and support systems infrastructure
* Monitor systems and trigger alerts in case of incidents
* Ensure daily operations of root Services: On-premise & Cloud Identity Systems, Privilege Access Management (PAM), Certificate Authority and DNS Daily Operations
Profil
* Comfortable with operational and routine tasks
* Strong communication skills
* Diagnostic and problem‑solving abilities
* Customer and solution‑oriented mindset
* Collaborative and positive attitude in a team environment
* Proactive in task execution and continuous learning
* Solid interpersonal skills with a focus on active listening and motivation
Compétences requises
* Bachelor’s, Master’s, ES degree or equivalent in IT
* 2–4 years of professional experience in IT support or a related field
* Microsoft certifications (e.g., MCSA) are an asset
* Strong technical knowledge of Microsoft technologies and infrastructure services
* Proficiency in PowerShell for automation and operational tasks
* Knowledge of additional Microsoft products is an advantage
* Competence in key technology domains, ideally supported by foundational certifications:
o Microsoft technologies
o Active Directory on‑prem services & Entra ID (Azure AD)
o Azure DNS & Azure subscriptions
o Privileged Access Management (PAM)
o Public Key Infrastructure (PKI) / Certificate Authority services
Langues
* Fluent in French is required (spoken and written), as well as excellent knowledge in English
* Any other languages are welcome – we have 29 so far in the company, if you wish to add the 30th, you pretty much know what to do
Job Location: Longue-Rue / Länggasse 85, 2504 Biel/Bienne, Suisse (Bern)
Company Address: The Swatch Group Services SA Chemin du Long-Champ 119 CH-2504 Bienne Suisse
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