Customer Service Representative
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We are seeking a highly skilled Customer Service Representative to join our team. This is a temporary position that requires excellent communication skills, proficiency in MS Office, and the ability to work in a fast-paced environment.
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The ideal candidate will have completed administrative/commercial education and several years of experience in a customer service department, preferably within an international organization. They will also possess very good English skills, both spoken and written, as well as proficiency in Oracle Cloud Applications or Oracle ERP.
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The successful candidate will be responsible for handling questions and complaints from customers, providing information on delivery times and stock situations, and processing orders. They will also need to answer and forward incoming emails and phone calls, provide certificates of origin and documentation, and manage backorders.
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In addition to these responsibilities, the Customer Service Representative will be required to maintain accurate filing systems related to auditing requests and export document control. They will also need to collaborate with the production team to ensure timely delivery of goods.
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We offer a dynamic and multicultural work environment, opportunities for professional growth and development, and a competitive benefits package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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Key Responsibilities:
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1. Handling customer inquiries and resolving issues
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2. Providing information on delivery times and stock situations
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3. Processing orders and managing backorders
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4. Maintaining accurate filing systems
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5. Collaborating with the production team
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Requirements:
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6. Completed administrative/commercial education
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7. Several years of experience in a customer service department
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8. Very good English skills
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9. Proficiency in MS Office
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10. Oracle Cloud Applications or Oracle ERP certification
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Benefits:
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11. Competitive salary and benefits package
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12. Opportunities for professional growth and development
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13. Dynamic and multicultural work environment
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