About Our Client
Prestigious hotel in the Swiss Alps
Job Description
Lead and inspire a large, multi-departmental team within a prestigious hotel
Oversee all Rooms Division operations, including Front Office, Housekeeping, Laundry, Reservations, and Concierge, managing large teams across departments
Drive flawless execution of service in line with ultra-luxury hospitality standards (Forbes and 5-star excellence standards)
Lead, develop, and empower department heads and teams, ensuring high performance, discipline, and engagement (100+)
Deliver exceptional, personalized guest experiences while maintaining operational efficiency at scale
Collaborate closely with Revenue, Sales, and F&B to optimize performance and guest satisfaction
Act as a senior leader on the Executive Committee and representative of the hotel's standards and culture
The Successful Applicant
Proven experience in a senior Rooms Division leadership role within a luxury or palace hotel (essential)
Demonstrated ability to manage large teams in complex, high-volume luxury environments
Strong leadership presence: decisive, structured, and naturally authoritative, with the ability to inspire respect
Deep understanding of international luxury service standards and guest expectations
Fluency in English required; German and/or French strongly preferred
What's on Offer
A strategic leadership role within a prestigious palace hotel
Exposure to a diverse, multi-departmental team in the Swiss Alps
A dynamic and high-performance environment
Contact
Quote job ref: JN-052026-7026670
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