Description : Technical Support Engineer
Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.
General Information :
* End date : 31.03.2026
* Extension : TBC
* Work location : Basel
* On Call : yes (but not regularly and only during certain bank holidays)
* Team : Banking IT
* Department : Banking
Tasks & Responsibilities :
* Resolve incidents reported by business users on Banking applications
* Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents
* Communicate updates to business users
* Document issues and resolutions using internal systems
* Contribute to long-term system enhancements either as a developer or a business analyst
Must haves :
* At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment.
* Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena).
* Hands-on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge.
* Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries.
* Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
* Familiarity with monitoring and diagnostic tools (e.g., ELK).
Interpersonal skills :
* Self-motivated
* Ability to take initiative and suggest improvements
* Excellent analytical skills
* Excellent communication skills in English
Nice to have :
* Experience working with OpenLink Findur / Endur or any major trading platform
* Experience working with GoldenSource or any major enterprise data management system
* Experience working with financial messages (SWIFT, FIX, CTM)
* Experience working with asset management solutions (Aladdin)
* Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)
* Client-facing experience in the role of the technical support
* Experience with the different stages of software development lifecycle
* Experience developing in Python, Java, C++ or C#
* A degree in Computer Science, Information Technology, Engineering, or a related field
Skills
* Technical support
* Banking operations
* Order management
* FIS Cross-Asset Trading
* FrontArena
* ITIL
* Oracle Database
* Microsoft SQL
* Ticketing system
* Monitoring tools
* Diagnostic tools
* Self-motivated
* OpenLink
* Findur
* Trading platform
* GoldenSource
* Data management system
* SWIFT
* Asset management
* Python
Employee Value Proposition: Long term opportunity in a highly skilled team.
Job Title : Technical Support Engineer
Job Type : Contract
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