PpAs part of the European Operations Team, the Customer Operations Specialist plays a central role in ensuring the smooth execution of commercial sales across the EMEA region. This role supports the full order lifecycle, manages customer inquiries, and helps ensure compliance with HCP reporting requirements. /p pThe position also supports commercial execution through ad-hoc sales and clinical support, and coordination of special requests such as sample shipments in line with internal procedures. The successful candidate will serve as a key link between internal teams, external stakeholders, and logistics partners in a regulated healthcare environment. /p pThis is a full-time role for a limited contract until end of the year; with a possibility for extension. Please note that we will consider only candidates with experience in pharma or medical device logistics. /p h3DUTIES AND RESPONSIBILITIES /h3 h3Order Management Customer Support /h3 ul liManage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction. Handle both commercial orders and sample shipments in line with sales agreements and internal policies. /li liMaintain CRM master data, including delivery addresses, invoicing addresses, and key contact information. /li liCoordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment. /li liProactively manage backorders and inventory exceptions. Resolve order- and shipment-related issues promptly and professionally. Oversee return and replacement processes. /li liSupport the timely conversion of quotations into orders within internal systems. /li liProvide ad-hoc operational support to Sales and Clinical teams. /li liCoordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements. /li /ul h3Training and HCP Support /h3 ul liMaintain accurate Training records of HCP participants attending training sessions. /li liSupport HCP transparency reporting requirements, including collection and verification of attendance records, expense details, and other supporting documentation. /li liLiaise with internal teams to ensure timely submission of HCP disclosures. /li /ul h3Customer Care /h3 ul liSupport the Customer Care Team in handling customer inquiries and complaint management in a professional and attentive manner. /li liReview and route inbound inquiries received through multiple channels from customers, healthcare professionals, distributors, and other third parties. /li liAssist with cross-functional coordination between Customer Care and internal departments such as Quality, Regulatory, and Medical. /li liHelp facilitate timely resolution of customer-related issues, including escalation support when needed. /li liContribute to a customer-centric culture through responsive, empathetic, and solution-oriented interactions. /li liFollow applicable regulations, quality standards, and internal policies and procedures. /li liSupport documentation and adherence to defined customer care processes. /li /ul h3Environmental Social Governance (ESG) and Sustainability reporting /h3 ul liAssist with sustainability and ESG reporting preparation. /li /ul h3MUST HAVE: Language and Technical Skills /h3 ul liFluent in English and French. /li liProficient in Excel and dashboards, or eager to develop advanced proficiency. /li liStrong analytical ability to identify performance trends and contribute to continuous improvement. /li /ul h3Professional Competencies /h3 ul liCommunication and interpersonal skills, with the ability to collaborate effectively across Quality, Regulatory, Sales, Medical, and other departments. Excellent verbal and written communication skills. /li liAbility to handle customer inquiries professionally. Problem-solving and adaptability in managing customer inquiries, escalations, and multi-channel support. /li liStrong organizational skills and close attention to detail. /li liWelcoming and empathetic approach when working with customers, colleagues, and external partners. /li liComfortable working in a fast-paced, project-driven, or start-up environment. Ability to manage multiple priorities under tight deadlines. /li liStrong organization and attention to detail to ensure accuracy and timeliness in order processing and customer care activities. /li liAlignment with the organization’s values of inclusivity, teamwork, and personal responsibility. /li /ul h3Bonus Qualifications /h3 ul liAdditional EMEA languages such as Spanish, Italian, or German, are a plus. /li liExperience supporting finance and administrative activities such as billing, collections, due diligence, supplier payments, and sustainability reporting. /li liAbility to monitor and report on key performance indicators to support continuous improvement in customer care and operations. /li liAbility to work effectively in a hybrid environment with remote work and periodic on-site collaboration. /li /ul /p #J-18808-Ljbffr