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The purpose of this role is to fulfill all technical and planning tasks in order to obtain and meet Customer expectations and satisfaction. Manage Line performance KPI‘s, efficiency, waste, etc, on a timely manner to achieve set targets. Manage FSE’s required skills and development
Key responsibilities
* Manage and Supervise the SIG FSE Team
* Ability to apply multiple leadership styles to deliver SIG SSA TS KPIs through people
* Resource planning and coordination for services, projects, ad hoc requests, breakdowns, development, etc
* Support and coordinate installation of filling lines
* Responsible for Service Master Plan development and execution for all customers in the region
* Customer relationship management through structured meetings and protocols
* Manpower planning and job assignment for daily/weekly tasks for production supervision
* Coordinating required training and development of Customer Technical and Operational Staff – skills matrix
* Supporting customers for spare parts management decisions on SIG equipment
* Registering customer complaints, assuring information flow and coordinating required actions on site and involved parties
* Support of the customers regarding chronic performance issues on SIG equipment
* Responsible for department and customer adhoc, daily, weekly and monthly reports
* Driver of VAPS, On Site Optimizations, and Must Points
You bring these skills, experience & education
* Required: University Degree in Engineering discipline and min 3yrs management experience
* Beneficial: Degree in Business Management
* Technology knowledge: 1-2yrs experience in aseptic industry and/or Food strongly preferred
* English Language: Proficiency in written & verbal English is a must.
* Other Language: Local Language and French is beneficial
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
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