Local Business Line Service Manager & Head of Service Operations (80-100%)
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Diese Position Berichtet An: Business Manager – E2E
Bei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine Option, sondern selbstverständlich – für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles, was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach – denn echtes Wachstum erfordert Mut. Aber bei ABB gehen Sie ihn nicht allein.
Main Accountabilities
* Service and Sales Strategy Implementation: Leads the implementation of the global Business Line M&M and BU HPR service strategy within local operations, with a strong focus on driving Service Sales. Aligns sales efforts with defined accounts, supports marketing initiatives, and collaborates across Local Business Lines to boost market penetration. Actively engages in Service Operations to help achieve Service Sales targets and overall business growth.
* People Leadership & Development: Ensures the service organization is effectively structured, staffed, and skilled, in alignment with HR support and policies. Provides direction, encourages motivation, and develops both direct and indirect reports. Enhances service availability through targeted training and capability building.
* Continuous Improvement & Customer Satisfaction: Ensures high customer satisfaction across the Installed Base through ongoing service enhancements. Collaborates with Product Management to improve existing service offerings and develop new solutions aligned with global strategy. Applies standardized frameworks and contributes to global service development initiatives as needed.
* Business & Operational Accountability: Owns delivery of agreed financial targets (Revenue, EBIT, OCF, NWC) within the Global Business Line M&M and BU HPR P&L. Facilitates growth and retention of the Service business through effective management of Operations & Maintenance customers, including handling claims, complaints, inquiries, and associated costs. Ensures consistent use and upkeep of Service Tools (ServIS, SSSP, CSE, FSL) within the Service Operations team.
Your Background
* Minimum 5 years of experience in organizational structuring, staffing, and leadership roles within technical or service environments.
* Degree in Electrical, Mechanical, or Industrial Engineering; a background in business administration is highly desirable.
* Demonstrated ability to lead teams effectively, with a collaborative and solution‑oriented mindset.
* Effective communication skills, both written and verbal, with the ability to engage across functions and cultures.
* Fluency in English; German and any additional languages are welcome.
More About Us
Process Industries division delivers complete electrification and automation solutions, industry‑specific products and lifecycle services across industries. Understanding and addressing challenges and opportunities take a deep domain knowledge. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment. Digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries – Pulp, Paper & Fiber, Mining, Gearless Mill Drives (GMDs), Hoists, Metals, Growth Industries such as Cement, Food & Beverage, Data Center Automation, High Power Rectifiers, and Batteries.
JR00012555
Seniority level: Director
Employment type: Full‑time
Job function: Business Development and Sales
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