Overview
Join a Global Leader in Digital Security Multinational Software Company. Location: Attica Greece. Work from Home Option Available.
Interview Deadline: Training Date:
Relocation Support Your Choice:
* Flight hotel stay real estate agency fee covered
* 250 EUR relocation allowance real estate agency fee (ideal if self-arranged)
Training: 15 days on-site.
Base Salary: 1400 EUR gross/month x 14 times. Performance Bonus up to 20%
ERF: 30975
Who We Are
We’re hiring for one of the world’s leading names in cybersecurity — a multinational powerhouse with dual headquarters in the USA and Czech Republic and brands including Norton, Avast, AVG, Avira, LifeLock, CCleaner, and ReputationDefender. With millions of users, we’re reshaping online safety while building a future-proof career in tech.
Your Role
Tech Support Specialist (German Market)
As a frontline agent you’ll be the first point of contact for our German-speaking users. You’ll help with setting up antivirus software, troubleshooting basic issues, and navigating a subscription renewal. This role includes opportunities to retain customers and introduce premium services through cross-sell and upsell.
What You’ll Do Day to Day
* Handle 25 inbound contacts/day (calls & emails) across 7 tools
* Support German-speaking users with:
o Product downloads, installations, and activations
o Account inquiries and subscription renewals
o Manual purchase guidance
o Basic troubleshooting via remote support tools
* Upsell/cross-sell relevant products based on user needs
* Work toward performance targets and advance to premium technical support after proven success
Your Profile
Language Requirements:
* German: C1 (native or near-native)
* English: B2 (for training & internal tools)
Experience & Skills:
* Minimum 1 year in customer care or tech support (preferably in tech)
* Strong oral & written communication
* Solid PC literacy with hands-on knowledge of:
o Windows, macOS, Android, iOS
o Firewalls, antivirus software, internet applications
* Typing speed: 25 WPM with 85% accuracy
What’s In It For You
Competitive Package & Bonus
* 1400 EUR gross/month base salary per 14 months
* Up to 20% monthly performance bonus
* Transportation bonus up to 100.00 EUR per month proportional to on-site presence
* Roughly 24160 EUR gross/year including base transportation and performance bonus
Training & Growth
* Paid 15-day onboarding (on-site)
* Clear career path to premium support services
* Work for a brand recognized as a Great Place to Work
Perks & Benefits
* Private health insurance & exclusive product discounts
* Free online Greek language courses
* Regular team events & cultural activities
* Access to modern offices with lounge areas and social zones
Schedule: Monday–Friday. Remote from Greece after training.
Your Hiring Journey
1. Apply online
2. Language proficiency test (German & English)
3. Interviews with our recruitment and client teams
Ready to Make an Impact
If you’re passionate about tech, thrive in a customer-focused role, and want to grow your career with an industry leader, this is your moment. Whether you’re based in Greece or relocating from abroad, we’ll support you every step of the way. Apply now and help secure the digital world one customer at a time.
Key Skills: Children Activity, Access Control, Human Resources Administration, Government, Actuary, Hydraulics
Employment Type: Full Time
Experience: years
Vacancy: 1
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