About the Role
We are seeking a highly skilled Technical Customer Support Specialist to join our team. In this role, you will provide post-sales and warranty support to dealers and OEM accounts.
The ideal candidate will have excellent technical knowledge, strong communication skills, and the ability to work independently. If you have experience in the marine industry and are passionate about delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:
* Provide technical product training and troubleshooting to dealers and OEMs.
* Support dealers and OEMs with complex technical problems.
* Conduct on-site training sessions during dealer interventions.
* Analyze product and service-related problems encountered by dealers' service technicians and retail customers.
* Support the assigned OEM account(s).
Requirements:
* English, French, and German are mandatory languages.
* Interest in engines & boating industry.
* Good knowledge of company's products.
* High sense for ethics.
* Self-starting, self-motivating, self-learning work approach.
* Good interpersonal skills.
* Mature, self-assured, and dynamic personality.
* Availability for business travel.
* Good communication skills.
* Good computer skills in MS Office.
* High level of precision in performing the work.
Benefits:
* Work from home when not visiting.
* Annual Bonus Plan with a target of 8% of the annual salary.
* Company Car and Fuel Card for both personal and professional use.
* Annual Access to LinkedIn Learning to promote self-growth.
About Us
We are a global leader in marine recreation, dedicated to delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that "Next Never Rests". We are committed to industry leadership, being the best and most trusted partner to our many customers, and building synergies and ecosystems that enable us to challenge convention and define the future.