Fortray Global is looking for a Desktop Support L1 Engineer in Zurich, Switzerland with C1‑certified German proficiency. The candidate must have work authorization in Switzerland or a stable visa valid for at least two years.
Main Duties and Responsibilities
* Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized software/applications.
* Install, upgrade, support, and troubleshoot desktop, laptops, printers, mobile devices, video‑conferencing equipment, and other peripherals.
* Perform routine maintenance on devices and software.
* Follow and execute instructions provided by subject‑matter experts.
* Provide on‑site support to assist with network and computing device issues.
* Help users with IT‑related problems and respond to logged incidents.
* Take ownership of issues, analyze problems, and implement solutions or escalate when needed.
* Record and update IT requests in the service desk system.
* Ensure excellent customer service and effective communication with users.
* Work as a team player and adapt to changing priorities.
* Create and maintain support documentation to help users resolve common issues.
* Attend training sessions to stay updated with the latest technology and processes.
* Provide reports as required by customers.
* Perform any other relevant tasks assigned.
Technical Skills Required
* Basic understanding of networks, hardware, and domains.
* Knowledge of MS Office, Lotus Notes, and MS Outlook.
* Experience with Windows and Mac operating systems and applications.
* Strong troubleshooting skills for end‑user hardware and software.
* Experience in supporting printers and meeting room equipment.
* Familiarity with mobile devices (BlackBerry, iPhone, etc.).
* Ability to build, configure, replace, and troubleshoot hardware components.
* Basic knowledge of data backup principles.
* Familiarity with virtual environments, MDM (Mobile Device Management), and VPNs.
* Basic understanding of network and computing devices.
Note: Visa sponsorship is not available for this role.
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