About Our Client
Our client is an international organization with operations in Switzerland.
Job Description
* Deliver tiered technical support for various IT-related requests.
* Set up, configure, and maintain computer systems, networks, and peripheral devices.
* Diagnose and resolve hardware and software problems effectively.
* Monitor system logs to identify patterns and address underlying issues.
* Document support cases, ensure timely follow-ups, and escalate when necessary.
* Support users with application and desktop issues, both onsite and remotely.
* Assist with system security and governance initiatives.
* Oversee user account management, including setup, updates, and deactivations.
* Build positive working relationships with end-users and colleagues.
* Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
* Participate in ongoing training and development to stay updated on new technologies.
* Conduct regular maintenance and system checks as needed.
* Follow internal processes and suggest enhancements for better efficiency.
* Ensure compliance with relevant internal standards and documentation requirements.
The Successful Applicant
* Degree in IT, computer science, or related discipline.
* Certifications in IT-related areas (e.g., Microsoft, Cisco).
* Proven experience in a technical support or helpdesk role.
* Familiarity with various operating systems, hardware setups, and network configurations.
* Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
* Familiarity with mobile device management and video conferencing tools.
What's on Offer
* International exposure
* Competitive package
* Motivating environment (innovative)
* Broad set of responsibilities, versatile role
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