Start date: 01.07.2025
end date: 31.12.2025
workload: 100%,
location:Visp (CH)
work model:Contracting
hiring reason: Maternity leave cover
Your Tasks:
* Act as the point of contact for any service-related questions for customers and taking care of HR request until closure (end to end incl. tracking and tracing) to create high end user experience
* Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile
* Be knowledgeable of the business operation and the structure of the business, including key contacts
* Provide ad-hoc support and advice in the delivery of HR calendar events (e.g., IDP, companies Bonus salary review)
* Use multiple HR and Payroll systems to support the resolution of customer queries
* Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations
* Monitor key HR Services & Solutions metrics
* Initiate changes in Workday as defined by process
* Proactive advisory on “how to” for HRBP’s and line managers
* Contribute to local projects with impact on Human Resources
* Demonstrate awareness of the roles of the other HR roles and teams within the company
* Maintain a working knowledge of HR policies and procedures
* Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool
* Work within SLAs, always focusing on the excellent customer journey
* Be able to provide guidance on a broad range of key HR processes
* active collaboration with ad-hoc projects as necessary and perform any other job duties
Your Profile:
* Education as “Personalfachfrau/-mann or a university degree (e.g. Bachelor of Arts in Business Administration)
* Detail oriented with exceptional organizational skills and a structured proactive working attitude
* strong work ethic and organisational resilient
* Understands different cultures and can effectively act in a multi-cultural environment
* First experience within an HR administration or HR shared services organization are a nice to have
* Fluent in German and Business English
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