Overview
Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.
Job Title
Clinical Support Specialist (CSS) – 20-100% – Johnson & Johnson
Main Responsibilities
* Provide support during electrophysiology interventions at hospitals for the use of BWI 3D Navigation system (CARTO 3) and other BWI mapping and ablation technologies.
* Together with Territory Sales Manager (TM) or Account Manager (AM) seek sales opportunities and drive business objectives within the defined territory and accounts.
* Support the achievement of predefined business goals.
* Assist customers and use consultative selling techniques to identify potential sales opportunities within the account.
* Together with the European Technical team ensure servicing, maintenance, repair and coordinate functioning of all sites and upgrades of software and hardware.
* Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and the key decision‑makers to drive our business.
* Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly.
* Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members both internal/external and/or local/international.
* Collaborate with sales and clinical colleagues and internal partners to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
* Remain current on company product instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information.
* Prioritize and appropriately respond to requests in a high‑pressured, stressful environment, maintain composure and focus while problem‑solving in stressful situations.
* Train new BWI team members.
* Respond daily to requests via email and telephone from customers, physicians as well as other internal and external partners.
* Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.
* Ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures.
Qualifications
* Educational background: (bio)technical/(bio)engineer/Engineer.
* 1‑3 years experience within the medical device field (cardiology preferred) or previous experience as an EP nurse is beneficial.
* Experience having introduced new technology on the market by working with key opinion leaders is also advantageous.
* Service‑, support‑, solution‑ and result‑oriented.
* Able to work independently and take ownership and responsibility.
* Open to travel (locally and internationally for congresses/training etc.).
* Familiar with Word, Excel, PowerPoint & Outlook for daily business use.
* German and English (spoken & written) required.
* French & Italian advantageous.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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