Work in Portugal - Customer Care/German Market (Remote Job with Accommodation)
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Want to Relocate to Portugal? We are looking for German‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position: Customer Support Representative
Location: Remote in Portugal
Market: German‑Speaking
Your Main Responsibilities
* Respond to customer requests via email, chat, contact forms, and calls.
* Handle support tickets related to general queries, refunds, or incomplete services.
* Call users to speed up case resolution and improve communication.
* Perform back‑office tasks that may involve outbound calls.
* Conduct outbound calls to promote products, collect feedback, and support customer success.
* Maintain accurate records using CRM tools.
* Achieve performance goals and respect deadlines.
* Provide operational feedback and escalation when needed.
Salary Package With & Without Accommodation
Salary: Up to €1,300 + performance & complexity bonus gross/monthly (14 salaries per year).
Relocation Support: Exceptional, for candidates moving from abroad.
Accommodation Option
Studio apartment in a company shared building for up to 12 months.
Rent: €280/month, all utilities included (deducted from payslip).
Working Conditions
* 40 hours/week + 1 hour lunch break.
* 22 vacation days per year.
* If you work on a Portuguese public holiday, you receive a compensation day.
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
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