Senior Association & Education Coordinator – Association Solutions Division
We are a global engagement and marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 62 offices in 34 countries.
Job Description
MCI Benelux is looking for an enthusiastic Senior Association & Education Coordinator.
The Senior Association & Education Coordinator is responsible for developing, planning, implementing and evaluating education programmes for association clients – with a focus on conference programme management – and supporting membership‑ and community‑related activities.
The Senior Association & Education Coordinator is part of the Association Solutions Division and reports to MCI’s Director – Accounts, Communications & Education. They will work within a matrix environment, which requires active collaboration with cross‑functional teams, including Learning & Development, Project Management, Marketing, Finance, and with external stakeholders, including Association Boards and Committees.
This role is client‑facing and focuses on two core areas:
Programme & Education – Managing the development and implementation of conference programmes and contributing to the delivery of association education strategies.
Membership & Community – Building, engaging, and supporting vibrant association membership and professional communities to enhance retention and member satisfaction.
The Senior Association & Education Coordinator tasks include the following but are not limited to:
Programme & Education
Work closely with the client education team – internal and external – to deliver compelling on‑ and off‑line learning & development programmes (conferences, events, online sessions, etc.) that align with accreditation principles and guidelines.
Together with the association client leadership – internal and external – identify and secure high‑impact guest speakers and subject‑matter experts.
Oversee and guide the speaker communications, the organization of session logistics, and programme updates across multiple events.
Endorse an active role in creating, repurposing and monetising content via a learning experience platform and across other channels.
Manage client education and events committees and ensure they function properly, including providing support (agendas, minutes, etc.) and supervision, and working with them on yearly content schedules.
Design and develop speaker resources and guidelines.
Act as the first point of contact for subject matter experts delivering online education programmes and take the responsibility for all speaker documents.
Coordinate regular education programmes’ evaluations and liaise with committees and other team members on next steps.
Take part in the annual events and conferences you contribute to.
Act as the liaison between the education and marketing & communications teams, ensuring education programmes and the overall education strategy are communicated externally and promoted in a timely manner.
Contribute to the innovation of educational experiences, content and formats to drive client satisfaction and find appropriate resolution of client complaints.
Monitor and report on expenses specifically related to programme management, ensuring accurate tracking and timely reporting to the Project Event Manager.
Membership & Community
Respond to member enquiries and provide support regarding membership benefits, renewals, and onboarding.
Monitor membership trends and proactively address retention challenges.
Support the creation and management of special interest groups, committees, and sub‑communities within the association.
Maintain accurate membership records and databases.
Support the implementation and optimisation of membership platforms and tools.
Liaise closely with the Marketing & Communication team, sharing all necessary information to support the creation of membership renewal and recruitment campaigns.
Ensure the Marketing & Communication team is kept up to date with relevant member news, activities, and feedback to enable effective communications.
Prepare regular reports on membership figures, including new joiners, renewals, and departures.
Administration and IT
Complete procedures, documents, forms, reports that are essential to the day‑to‑day operations of project/events. Master the systematic use of MCI & other available templates, tools & IT systems.
Assess and match relevant information systems to better meet stakeholders needs.
Use MCI systems (e.g. MCI360, ProPilot, Smartsheet…).
Respect GDPR procedures as well as IT Chart regulations.
Your profile
Eligibility: Eligible to work in the EU.
Education: Bachelor’s degree in business management, including but not limited to Event, Hospitality, Tourism Management and Corporate Communication or other relevant studies.
Relevant experience: at least 4–5 years of professional experience, with a proven track record in coordinating, managing, or actively supporting scientific or professional / trade association conferences.
Stakeholder engagement: skilled at building and maintaining relationships with members, volunteers, boards, committees, and external partners.
Project and programme management: ability to plan, implement, and oversee multiple projects and educational initiatives simultaneously.
Excellent written and verbal communication skills in English (Level C1), including the ability to liaise effectively with internal teams and present to diverse audiences. Knowledge of any additional EU languages is a plus.
Customer service orientation: a member‑centric approach, with a focus on delivering value and positive experiences.
Community building: experience in fostering a sense of belonging and supporting member engagement and retention.
Strong organisational skills: adept at managing time, prioritising tasks, adapt to changing demands, and coordinating complex activities across teams and platforms.
Problem‑solving: resourceful and proactive in identifying challenges and implementing effective solutions.
Data management: experience maintaining accurate membership records and using data to drive engagement strategies.
Analytical and reporting skills: competence in tracking, analysing, and reporting on membership figures, trends, and engagement metrics.
Digital literacy: proficiency with membership management systems, learning management platforms, and digital communication tools.
Adaptability: comfortable working in a fast‑paced, matrix environment and adapting to changing priorities.
Cultural sensitivity: ability to work effectively with diverse, international teams and communities.
Availability: available to join the team rapidly.
We Offer
The opportunity to work in an international and dynamic environment with multi‑cultural colleagues:
a full‑time job (40h/weeks with 12 recuperation days per year).
a competitive salary package which includes: meal vouchers, hospitalisation, and group insurance.
continuous learning & development opportunities via our MCI Institute (online & offline L&D suites).
open‑minded company with room for creativity & innovation.
Apply now
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