Pensum: 100 % Arbeitsort: 3 Tage pro Woche in Davos, 2 Tage pro Woche Homeoffice Service Delivery Management: - Design, build and manage the delivery of IT services to internal and external stakeholders in alignment with SLAs and KPIs - Conception, design, engineering and implementation of infrastructure projects in the cloud - Design and build the IT Target operating model, containing elements like managed work, standardization and automation - Act as the primary point of contact for service-related issues, escalations, and performance reviews - Work closely with IT Security: implement security controls, such as firewalls, security groups, and network access controls, to protect cloud infrastructure and data - Lead service improvement initiatives and ensure customer satisfaction - Design and implement data storage and archiving solution - Design and implement disaster recovery plans for cloud infrastructure services - Strongly align with IT Operations and related activities - Coordinate with vendors and third-party providers for hardware, software, and support services in collaboration with IT Operation and IT Partner Management and procurement Team Leadership & Collaboration: - Mentor IT support and operations teams - Keep the skill matrix of the teams updated and ensure that all team members evolve their skills as required - Collaborate with business units to understand requirements and align IT services accordingly - Foster a culture of accountability, continuous improvement, and customer focus Governance & Compliance: - Ensure compliance with IT policies, standards, and regulatory requirements - Collaborate in the IT audits, in the IT risk assessments, and in disaster recovery planning - Maintain documentation for operational procedures and service delivery processes Reporting & Metrics: - Monitor and report on service performance, operational health, and improvement initiatives of related vendors and internally - Provide insights and recommendations to senior leadership based on data and trends Anforderungen: - Bachelor's degree in Information Technology, Computer Science, or related field - 5-10 years in IT service delivery, operations, or infrastructure management - 5 years or more experience in leading one or more teams - Strong leadership and communication abilities - High impact regarding trust, productivity and service quality as leader, manager and mentor on team leaders and team members within and outside the scope of responsibility - Deep understanding of ITSM frameworks and related best practices in Service Delivery - Proficiency in IT infrastructure, cloud services, and enterprise systems - Fluency in English. Fluency in German or any other languages will be considered as an added value ? Skills & Anforderungen - Must-Have Skills: IT Service Delivery, IT Operations, Infrastructure Management, Cloud Services, ITSM Frameworks, IT Infrastructure, Enterprise Systems, Firewalls, Security Groups, Network Access Controls, Cloud Infrastructure, Data Storage Solutions, Archiving Solutions, Disaster Recovery Planning, IT Security, SLA Management, KPI Management, IT Target Operating Model, Service Improvement, Vendor Management, IT Risk Assessment, IT Audit, Operational Procedures Documentation Nice-to-Have Skills: German Language, Additional Languages