Seeking a highly organized and detail-oriented Affordable Lease-up Coordinator to provide exceptional support to our affordable lease-up properties.
About the Role
This is a customer-facing position that requires strong communication skills, both written and verbal. The successful candidate will be responsible for providing phone and email support, assisting applicants with the application process, and maintaining accurate records.
Responsibilities
* Determine and document prospect questions.
* Act as the first point of contact for prospects with questions on specific affordable housing projects.
* Knowledgeable in max rent and income guidelines and affordable housing requirements.
* Assist applicants with the application process by explaining all applicable forms.
* Review applications for accuracy, completeness and guides applicant to the next step in the process.
* Assist applicants in scheduling tours or onsite application appointments.
* Process applications remotely and submit to compliance.
* Complete daily and weekly reports as requested.
* Inputs all traffic and applications in the property management system regularly.
* Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
* Maintains customer service and excellent relations with prospects and employees.
Requirements
* High School Degree or GED.
* 1+ year in a professional office environment.
* Demonstrated general knowledge of Property Management desired.
* Strong interpersonal, oral and written communication skills.
* Must be organized, detail oriented and have good time management skills.
* Experience within residential real estate is preferred.
* Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
* Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
* Knowledge of Yardi or Property Management software strongly preferred.
* As applicable, advanced knowledge of Affordable Housing Programs.
* As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
* Pleasant and engaging phone persona – must be able to project a 'smile' over the phone.
* Proven outstanding customer service.
* Listen and record accurately.
* Team-oriented and flexible/multi-tasking.
* Bilingual: Spanish and English.
* Travel 50%.
Salary and Benefits
The salary for this role is between $40,300 - $52,000 per year, based on experience.
Roers offers a comprehensive benefits package to full-time employees, including health plans, family leave, employer-paid benefits, and 401(k) matching.
We also offer competitive PTO, wellness programs, free stays in Roers' properties, rent discounts, and employee referral bonuses.
What We Offer
At Roers, we value our employees and strive to create a positive work environment that supports their growth and well-being.
We are committed to equal opportunities and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Candidates will be required to pass a criminal background check and motor vehicle report.