Do you speak German fluently and have excellent communication skills?
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We are seeking highly motivated individuals who can communicate effectively with customers in a professional and courteous manner. This role involves working with clients from diverse backgrounds, using strong problem-solving skills to resolve issues efficiently.
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In this position, you will be responsible for providing top-notch customer service, ensuring that all interactions are conducted in a friendly and respectful tone. You will work closely with a team of professionals to achieve shared goals and targets.
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Key responsibilities include:
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1. Communicating with customers via phone, chat, and email
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2. Tracking and following cases to ensure they are closed in an efficient and timely manner
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3. Maintaining high customer satisfaction, representing a major brand
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4. Providing and maintaining strong, professional relationships with all partners and showing empathy at all times
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5. Working towards reaching targets as set out by client statement of work as well as internal targets
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Requirements and Qualifications
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To succeed in this role, you will need to possess exceptional communication and interpersonal skills. Fluency in German is essential, while very good communication skills in English are also required.
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You should have:
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6. Fluency in German
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7. Very good communication skills in English
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8. Exceptional communication and soft skills, as well as problem-solving skills
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9. Computer knowledge/tech savviness
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10. Resourceful, able to multitask
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11. Thriving as a team player in a fast-paced, high-energy, change-oriented environment
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What We Offer
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In return for your hard work and dedication, we offer a competitive salary, plus two extra salaries per year. Our comprehensive benefits package includes health care benefits, numerous other discounts, and full training by certified instructors.
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We pride ourselves on being a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.
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About Us
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We connect customers with the world's top brands for more than 30 years. With a team of 12,000 people from 110+ nationalities, we represent leading global businesses, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
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We provide complete support to help you ease your relocation to Greece, including covering your flight tickets expenses, hotel accommodation, and support with the house searching process.
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We are committed to helping you grow professionally and personally, offering numerous development opportunities and a positive work environment.
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We believe in giving back to our community and promoting social responsibility initiatives.
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