PpWe are a fast-growing Series A startup building cutting‑edge technology to revolutionize cloud development processes and support highly efficient dev‑test feedback loops. We’ve closed our last $25 mil round in Q4 2024, led by Notable Capital, CRV and Heavybit. /p pAt its core, LocalStack provides a high‑fidelity emulator and local cloud development platform. Imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker! /p pOur bmission /b is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources. /p pLocalStack has a large and active open‑source community (57k+ stars on GitHub) with over 100k active users worldwide and 290M+ downloads to date. Our customer base ranges from SMBs to Global Fortune 500 companies. /p pWe are sustainably growing our globally distributed team across sectors. /p pLocalStack is headquartered in Zurich/Switzerland, with a main engineering office in Vienna/Austria and remote team members from the US, FR, UK, CA, ES, and many more countries. /p pThis is the right opportunity for a person with 2–4 years in a technical support role, experience in handling complex customer issues in a production environment, a strong background in API design and build, as well as a strong background in debugging distributed systems and cloud‑based architectures. /p h3Responsibilities /h3 ul liEnsure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure. /li liWork independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies. /li liWhere capacity permits, extend support to other Americas‑based customers without delay or handover bottlenecks. /li liEnsure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service. /li /ul h3Qualifications /h3 pbProgramming Scripting /b /p ul liProficient in any major programming language (preferably bPython /b) (required) /li liKnowledge of bPowerShell /b, bBash /b, or other scripting languages (advantageous) /li /ul pbCloud Infrastructure /b /p ul liStrong expertise in bAWS /b (required) /li liExperience with bDocker /b and container networking (required) /li liExperience with IaC tools such as bTerraform /b, bPulumi /b, bAWS CDK/SDK /b (required) /li liFamiliarity with bKubernetes /b and bHelm /b (advantageous) /li liFamiliarity with bAzure /b or other cloud platforms (advantageous) /li liFamiliarity with bSnowflake /b (nice to have) /li /ul pbCI/CD Version Control /b /p ul liProficiency with bGit /b and bGitHub /b — branching, pull requests (required) /li liExperience with bCI/CD pipelines /b — GitHub Actions, GitLab CI, or similar (advantageous) /li /ul pbOperating Systems Debugging /b /p ul liStrong understanding of bLinux /b, bmacOS /b, and bWindows /b /li liSkilled in reading and analysing logs to identify and reproduce issues /li /ul pbDatabases /b /p ul liFamiliarity with relational and non‑relational database systems /li /ul pbCommunication /b /p ul liExcellent written communication — ticket responses, documentation in both bEnglish /b and bPortuguese /b /li liStrong verbal communication skills for screen‑sharing sessions and live troubleshooting in both bEnglish /b and bPortuguese /b /li /ul pbAI Literacy /b /p ul liComfortable using AI tools (e.g. LLMs, MCPs, AI‑assisted IDEs) as part of a support workflow /li liAble to critically evaluate AI‑generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly /li /ul h3Values /h3 ul liCare: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes /li liOwnership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact. /li liOpenness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals. /li liCourage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth. /li liExcellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value. /li /ul h3Benefits /h3 ul liFully remote /li liCompetitive salary /li liAnnual company retreat /li li2 extra company‑wide holidays /li liFriendly and inclusive workplace culture (community guilds and online company events) /li /ul pWe'd love to hear from you! Join us in shaping the future of cloud development at LocalStack. /p /p #J-18808-Ljbffr