Job Description This is a fantastic opportunity for a Head of Quality Assurance & Client Onboarding to join our newly established Service Operations organization at Avaloq. This role offers significant exposure to a diverse range of clients, including some of the world’s leading financial institutions—an excellent opportunity for individuals looking to advance their career in an exciting and client‑focused environment. In this role you will carry two core responsibilities. First, you will lead, coordinate and oversee end‑to‑end testing activities, to ensure quality and consistency of Service Operations test campaigns. Then, you will ensure a seamless client onboarding journey by leading the team responsible for Transition & Transformation within Service Operations. In addition, you will serve as the primary point of contact for the Avaloq Sales organization on Service Operations topics, and support Avaloq’s client community through consultancy engagements. Your key tasks Quality Assurance Leadership Lead and develop the Service Operations Test and Quality Assurance Managers. Partner with Project Delivery, Service Operations and Development teams to design testing strategies, coordinate defect management and ensure cohesive delivery. Support the setup of test environments, engaging the appropriate technical teams. Ensure successful and comprehensive test campaigns; analyze defect results; provide clear reporting, including quality indicators, to stakeholders. Drive continuous improvement and the design of sustainable testing methodologies across customer test campaigns. Client Onboarding Lead the Service Operations Client Onboarding team. Establish and maintain effective project structures, governance models and stakeholder management practices. Oversee end to end Transition & Transformation project execution for Service Operations. Organize and lead consultancy p