Your Role
As IT Service Desk Agent at Bank J. Safra Sarasin you are responsible for providing first-level support to all our employees worldwide. This role requires domicile in Switzerland and the ability to provide on-call support outside of office hours.
Your Responsibilities
* Act as the single point of contact for all customer inquiries
* Record and track incidents and requests in accordance with the bank's IT Service Management standards
* Resolve issues independently by following the relevant policies and procedures
* Monitor, report and elevate open issues
* Identify problems and contribute to their resolution
* Keep the internal knowledge base up to date
Your Profile
* Completed IT apprenticeship or relevant working experience in IT Service Desk (1st Level Support)
* Knowledge of the banking business is an advantage
* Ability to weigh problems and set priorities, strong analytical and problem solving skills
* Strong work ethics, integrity and high level of accountability
* Ability to work under pressure
* Very good communication skills and strong customer support skills
* Fluency in English; Fluency in German, French or Portuguese is a plus
Your Benefits
* Entrepreneurial spirit in a family owned bank
* Central city office locations across Switzerland
* Above average insurance coverage fully borne by the bank
* Contribution to health insurance and meal allowance
* Global growth strategy and stable environment
* Competitive offering
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